Senior Field Sales Product Manager - Digital Technology and Innovation

Thousand Oaks, CA
May 24, 2022
Required Education
High School or equivalent
Position Type
Full time


If you feel like youre part of something bigger, its because you are. At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies. We are global collaborators who achieve togetherresearching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. Its time for a career you can be proud of.

Senior Field Sales Product Manager - Digital Technology and Innovation


What you will do

Lets do this. Lets change the world. In this vital role you will develop the strategy and framework and be a product line manager to help with enablement, adoption and alignment with Amgens technical products and platforms. This role will direct a team of engineers and analysts to work as part of the field sales CRM team to develop products in Veeva CRM, Service Cloud, Marketing Cloud (both theoretical and concrete implementations) and provide technical expertise to business analysts, salesforce developers, and product owners to design and architect the field sales CRM and alignment tools. The ideal candidate will have a deep understanding of customer engagement technologies, including sales, web, mobile, social, and marketing campaign solutions. We are looking for a strong technical thought leader who can build immediate credibility with the senior management team and the organization.

  • Demonstrate Amgen leadership behaviors and for additional behaviors critical to success in a global, matrixed organization
  • Serve as a role model for the application of both leadership and technical skill develops and coaches the team toward the embodiment of a similar combination of skills
  • Work with cross functional business leaders to build roadmap and vision for improving customer engagement metrics
  • Lead the technical team to build and maintain a catalog of all field sales crm related platforms and data we have across brands (including use cases)
  • Drive customer engagement forward as a partner between IS, brand, hcp engagement, marketers, and privacy/legal/regulatory to improve the hcp experience with our brands and sales organization
  • Support the development of connected data, both real-time and batch, between Amgen's CRM solution, Master Data Management, the Consent Management system, and all websites, mobile apps, support services (copay, call center, nurse programs, etc.), and fulfillment vendors
  • Complete our marketing strategies using knowledge of consumer technology trends and social media in a highly regulated industry
  • Ensure compliance through coordination with legal and compliance teams for any patient services program, future enhancements of patient services and/or new service providers.
  • Integrate Mobile applications with other Consumer Engagement Platforms (Web, Marketing Automation, etc.)
  • Assess and lead cross-brand opportunities for the platform aligned with business priorities and local resources
  • Develop back-end services and APIs for web and mobile apps.


What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The engaging leader we seek is an enthusiastic professional with these qualifications.

Basic Qualifications:

Doctorate degree and 2 years of information systems experience


Masters degree and 6 years of information systems experience


Bachelors degree and 8 years of information systems experience


Associates degree and 10 years of information systems experience


High school diploma / GED and 12 years of information systems experience


2 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources

Preferred Qualifications:

  • Collaboration and cross functional leadership skills across the enterprise organization. Experience working with product management and agile development teams responsible for the delivery of superlative digital product experiences in a dynamic environment with demanding cost, timing, and customer considerations
  • Ability to execute a strategy and launch solutions for patient support programs.
  • Collaboratively work across multiple partners (market access, sales, marketing, data and analytics, and brand marketing), and influence to gain consensus on solutions.
  • Understanding of patent journey concept and time to treatment.
  • Excellent communication skills to work across and up through the organization, including escalation and mitigation of issues, risks, and business impacts.
  • Working understanding and experience of Agile, Scrum, Design Thinking, and Lean Startup principles.
  • Experience with AWS, Salesforce, and other enterprise grade applications.
  • Experience with Tableau or other reporting and analytics tools.


What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates professional and personal growth and well-being.

  • Vast opportunities to learn and move up and across our global organization
  • Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
  • Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits
Apply now

for a career that defies imagination

In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Amgen requires all staff in the United States, Puerto Rico and Canada to be vaccinated from COVID 19 as a condition of employment. In accordance with applicable law, Amgen will provide reasonable accommodations to staff members who qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship to Amgen, its operations, or its staff.