Partner of Choice (PoC) Operational Lead

ROLE SUMMARY

Pfizer Partner of Choice (PoC) service collaborations expand the way Pfizer works together with biopharmaceutical partners (Partners) to advance innovative therapies. PoC offers unique differentiated service capabilities with global scale and capacity, industry leading speed and quality to quickly develop quality assets, and one-stop shop with expertise across the entire development lifecycle.

The Partner of Choice (PoC) Operational Lead is responsible for delivering high quality PoC projects through collaboration with the external Partner and internal Pfizer resources. The Operational Lead will be assigned approximately three to five PoC projects where they will own & be fully accountable to manage project delivery against agreed upon contracted specifications and milestones.

The Operational Lead represents Pfizer and the entire range of Partner of Choice services to the assigned customers and enlists the support of, but not limited to, Worldwide Research Development and Medical (WRDM) Global Product Development (GPD), Pfizer Global Supply (PGS), Pfizer CentreOne (PC1), Digital, Finance and Legal. The Operational Lead will need to have a thorough understanding of the PoC project oversight and governance accountabilities and work within the construct of the defined operating/execution model with functional lines and key stakeholders to lead overall delivery of contracted project(s).

The Operational Lead will have expertise with R&D project delivery (Candidate Selection through Phase 3 Development) and work as a liaison between all of Pfizer and the Partner Account as it relates to executing service commitments. The role will also be expected to have a solid understanding of the Pfizer operating/delivery models, relevant functional lines/key contacts to support various PoC service collaborations, and ability to support ongoing/new business opportunities in conjunction with the Relationship Lead in the Partner organizations.

ROLE RESPONSIBILITIES

• This position will lead operational delivery of contracted PoC service collaborations by effectively partnering with GPD, WRDM team members and other relevant subject matter experts (SME) to meet or exceed PoC expectations
• Participate in PoC, Pfizer and Functional Line proposal/budget generation and governance bodies to manage/ensure delivery against agreed upon milestones and work with internal functional lines (e.g., WRDM, GPD) to ensure adequate capacity and resources prioritization.
• Interface with PoC Partner leadership and technical lines to ensure continual alignment, translation of expectations in ongoing project delivery and participation in Partner internal project governance
• Ensure projects are conducted in full compliance with relevant regulations and Standard Operating Procedures, with high quality deliverables on behalf of the Partner
• Build an excellent reputation for service; Delivery efficient and effective strategies with project team members to resolve project issues and mitigate risks and, in partnership with Relationship Lead as needed, respond to Partner concerns to ensure high customer satisfaction ratings and prompt problem resolution
• Proactively support the PoC Account Planning Process that develops mutual performance objectives, project financial targets and transactions, critical milestones, and company personnel responsibilities for a one and three-year period; track and report progress toward plan achievement
• Support achievement of assigned revenue and profitability growth targets as well as the Partner of Choice objectives as defined by leadership
• Coordinates access to Pfizer senior leaders as necessary based on customer requirements/circumstances
• Participate in annual long range volume forecasting, Annual Operating Plan, and near-term demand/financial forecasting in alignment with functional lines to ensure adequate capacity and capability utilization planning
• On an as needed basis led by Relationship Lead, represent Pfizer on areas of interest at the Partner Accounts
• Liaise and align with Pfizer Business Development, Worldwide Research and Development (WRDM), Pfizer Global Supply (PGS), Pfizer CentreOne (PC1) and Global Product Development (GPD) to accomplish business objectives
• Have a deep understanding of the Partner of Choice customer service model and project delivery expectations such as: project oversight and governance, confidentiality, proposal generation, contract terms and conditions, statement of work expectations/timelines, status reporting, vendor management, change order management, etc.

BASIC QUALIFICATIONS

• 15+ years in drug development (senior project leadership, analytical, process and/or formulation)
• BA/BS in Business, Chemistry, Engineering, Pharmacy, or a related science discipline
• Ability to manage complex strategic contracts is required
• Outstanding communication and interpersonal skills and proven experience with customer service relationships and delivery mindset
• Demonstrated result-orientation and follow-through
• Ability to be successful in a matrixed environment with a high degree of flexibility
• Must have a proven track record of being effective at self-management and driving results
• Demonstrated ability to develop and maintain strong customer and business partner relationships
• Financial and business acumen

PREFERRED QUALIFICATIONS

• MS or PhD in biochemistry, chemistry, engineering, or related science field strongly preferred
• Experience with managing or delivering external supply or partnership arrangements with CROs, CDMO

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

• 25-35% Travel Required
• Office-based position with significant business travel from time-to-time, including customer visits and plant visits, both in the U.S. and internationally.
• Establishes objectives, goals and plans for own activities.

ORGANIZATIONAL RELATIONSHIPS

This position will interact with the internal Pfizer counterparts delivering PoC engagements across the broader Pfizer departments including, but not limited to, Pfizer Business Development, PoC Relationship Lead, WRDM, GPD and team members within Finance, Legal, Digital, and People Experience. The role will have heavy internal project team interactions reporting out to the customer contact at various levels. Primary relationships will be the PoC Relationship Lead and Pfizer assigned team members.

RESOURCES MANAGED

Financial Accountability

Project financials and transactions for assigned PoC Partner engagements

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Last Date to Apply for Job: June 3rd, 2022

Eligible for Employee Referral Bonus: YES

#LI-PFE

#LI-Remote

Pfizer requires all U.S. new hires to be fully vaccinated for COVID-19 prior to the first date of employment. As required by applicable law, Pfizer will consider requests for Reasonable Accommodations.

Sunshine Act

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EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.