Associate, Enterprise Records & Information Management

Tampa, Florida
May 22, 2022
Required Education
Bachelors Degree
Position Type
Full time

For more than 170 years, Pfizer has continuously worked to make a difference by delivering innovative therapies that improve the lives of our patients. By building a talented community of colleagues that align with our patient-focused purpose and core values, Pfizer has improved global health and impacted more than 780 million patients around the world.

In 2021, Pfizer expanded its global footprint to Tampa, establishing a strategic powerhouse that brings together multi-disciplinary, professional services including Finance, Accounting, Treasury, Digital, HR Services, Sourcing, Commercial and Project Management into a single, centralized location. With so many diverse and highly-skilled colleagues supporting multiple functions and services across the organization, Pfizer Tampa offers ample opportunity to engage in newer ways of working that enhance, simplify, and transform how we deliver treatments to our patients.

Located in Heights Union, the Pfizer Tampa site offers a modern industrial design, the latest in innovative technology, and close proximity to Downtown with views of the Tampa Riverwalk and access to the Channel district and Bayshore Boulevard. From an onsite fitness center to top floor panoramic balconies and outdoor patio, our activity-based space will provide various ways of working to offer collaboration and flexibility to colleagues. The Pfizer Tampa site has constructed an atmosphere that fosters interaction and prioritizes colleague health and wellness.

Additionally, to achieve breakthroughs that change patients’ lives, Pfizer is revolutionizing and evolving how colleagues work today. This year, Pfizer launched a new initiative that we call Log In For Your Day where a majority of colleagues can arrange with their manager to work remotely two or three days a week while still maintaining the ability to collaborate regularly in person at our sites. This flexible working model blends the best of remote work and on-site collaboration to drive greater flexibility, support work-life balance, and promote a vibrant, agile, and innovative culture.


Pfizer’s Enterprise Records and Information Management (eRIM) Team is responsible for providing guidance on understanding Pfizer’s record management obligations, identifying and leveraging records storage solutions, and defining Pfizer’s records and information management strategy.

The Records & Information Management Associate will support eRIM’s initiatives globally by performing activities pertaining to the archival, retrieval and management of Pfizer’s Company Records throughout their lifecycle.

This role will provide guidance for Pfizer colleagues with regards to Pfizer’s records retention requirements, and archival and retrieval of Company records. The scope includes both hard copy and electronic records. The Records & Information Management Associate will also conduct quality review checks of data within our systems and be available to answer questions about the lifecycle of Company Records.

Responsibilities include:

  • Providing guidance, training, support and decisions for vendors and Pfizer colleagues regarding archival and retrieval needs

  • Utilizing Pfizer’s electronic repositories and solutions to support record management activities

  • Monitoring eRIM’s global mailbox to support customer requests and inquiries

  • Managing workflows within the Central Index of Company Records to support colleagues’ requests for archived data.

  • In collaboration with eRIM colleagues, the Records & Information Management Associate will generate metrics for eRIM service measurements and leverage existing data to optimize processes and improve customer experience.

This position will report to the Sr. Manager within eRIM.


  • Communicate with Enterprise Records & Information Management (eRIM) vendor partners to support records-related inquiries.

  • Act as point of escalation for eRIM records storage vendor issues or concerns and provide decisions based on Pfizer’s best interest and requirements.

  • Monitor progress and provide solutions on all open company record inquiries across all records storage centers.

  • Maintain and promote ‘archive ready’ standards which determine the minimum metadata required for records of all media types prior to archive.

  • Track and provide metrics on eRIM services to ensure complete and proper handling of requests.

  • Monitor and ensure adherence to internal procedures and processes for managing Pfizer Company Records.

  • Maintain accurate and up to date process documentation and perform quality reviews of work based on documented procedures and processes, including vendor inventories for physical records.

  • Monitor eRIM mailbox to address inquiries and questions from Pfizer business lines and provide solutions to the customer.

  • Act as first point of contact for records-related requests from Pfizer business lines.

  • Prioritize work, set expectations and execute within timelines to ensure litigation, audit, and business-as-usual needs are met.

  • Propose process and/or solution enhancements as needed to meet business needs.

  • Provide records management guidance, training, support and decisions to colleagues across the enterprise and to vendors as needed to support eRIM’s service offerings.

  • Provide independent support to site/business line and/or eRIM related special projects as needed.

  • Build and maintain strong partnerships with key stakeholders, users, and vendors to increase understanding of business needs.


  • Bachelor’s degree required.

  • Minimum of 1-3 years’ experience, experience working for a pharmaceutical company preferred.

  • English language proficiency required.

  • Proficiency in Microsoft Office required.

  • Demonstrated capability to work independently and collaboratively; communicate effectively; make informed decisions, apply organizational skills and attention to detail, embrace diversity; and build business partnerships to deliver results.

  • Demonstrated ability and understanding of the importance with handling sensitive information, e.g., HR/Legal records

  • Demonstrated knowledge of pharmaceutical and record related regulations, both US and external to US

  • Demonstrated understanding of the Drug Development Lifecycle and its associated records.


Office work environment.


Some travel required to support Face to Face meetings with other team members. Estimated to be less than 5 trips per year.


Last Date to Apply for Job: May 27, 2022

Eligible for Relocation Package: Yes

Pfizer requires all U.S. new hires to be fully vaccinated for COVID-19 prior to the first date of employment. As required by applicable law, Pfizer will consider requests for Reasonable Accommodations.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

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