Jr. Systems Administrator & Desktop Support

Location
Waltham, MA
Posted
May 20, 2022
Hotbed
Genetown
Required Education
Bachelors Degree
Position Type
Full time

Jr. Systems Administrator & Desktop Support

Waltham, MA

About Sanguine:

Sanguine Biosciences is accelerating personalized medicine research by empowering patients with their healthcare data and making it as easy as possible for them to participate in the medical research process. We partner with patients and pharmaceutical companies to accelerate precision medicine R&D by securely and efficiently collecting and providing patient samples and relevant health data. We are helping thousands of researchers at 20 of the top 40 global pharmaceutical and biotechnology companies increase the speed and quality at which they are conducting their research. For the past two years, Sanguine received the prestigious designation as a “Great Places to Work” company.  It is an exciting time; our biotech company is growing quickly and needs the best team members to join us.

About the Role:
 As the Jr. Systems Administrator & Desktop Support, you will be tasked with maintaining the flow of day-to-day IT operations. The candidate should have the ability to work in a fast paced environment, be highly organized with the ability to focus and prioritize. 


Primary Responsibilities:

  • HELP DESK SUPPORT & COMMUNICATIONS: Provide ongoing first help desk support and ticket triage, including problem troubleshooting, user support, ticket creation, management, and follow-up.
  • USER ACCOUNTS, HARDWARE, AND SOFTWARE MAINTENANCE: Create new, remove, and perform maintenance on all user accounts. Provision and prepare new employee hardware procurement, shipping, and tracking. Identify, document, and maintain process and software documentation.
  • NETWORK SUPPORT and ADMINISTRATION :Support and administering computer networks and related computing environments, including systems software, applications software, hardware and configurations includes, but is not limited to, PCs, macOS, smartphones, Google Suite, Zoom, Office 365, DocuSign, Box, Smartsheet, and Slack.

Position Requirements:

  • Bachelor's degree in a relevant field such as computer science, computer information systems, etc., or equivalent combination of education, training, and experience.
  • Strong customer-service orientation and deep sense of urgency.
  • Familiarity with Google Suite Administration.
  • Knowledge of identity, access concepts and technologies to secure production and corporate access, such as SSO and SAML.
  • Excellent documentation skills to help add to our growing knowledge base.
  • Setup, installation, configuration and troubleshooting of client, Windows PC, Macintosh macOS hardware and iOS.
  • Understanding of Mobile Device Management (MDM) : Policies, Software Deployment, Apple DEP, Apple VPP, and Asset Management.
  • Familiarity with business technology peripherals such as copiers, printers, scanners, iPhone, etc. 
  • Fundamental understanding of TCP/IP networking: DNS, DHCP, subnets, IP addressing.

Preferred:

  • Must be an excellent technical problem solver and communicator
  • Must be able to work in a dynamic environment with constantly changing priorities
  • Must be thorough and attentive to details
  • Excellent verbal and written communication skills
  • 2-5 years of experience in information technology

Technology Experiences:

  • DocuSign Administration
  • Salesforce Administration
  • Familiarity with HIPAA

Sanguine is an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.