Office/Workplace Experience Manager

The Opportunity
insitro is transforming the way drugs are discovered through industry-leading, innovative applications of data at scale and machine learning, and our success depends on our ability to attract, develop, inspire, and retain amazing, diverse talent and build a collaborative, high-performing, inclusive and equitable, ever-learning culture that makes our team far greater than the sum of its parts. Our Office/Workplace Experience Manager will play a key role in creating a delightful experience for all our employees in our corporate facilities as well as when they work flexibly from home or other locations.

In this role you’ll be responsible for leading the daily operations of our corporate office in South San Francisco, partnering closely with a number of other teams across the company (IT, Legal, Laboratory Operations, etc) as well as external vendors to ensure our spaces are running smoothly and efficiently. You’ll continuously solicit feedback from employees and guests to continuously improve their experience, while also creatively finding new ways to surprise and delight them. This role will be based in South San Francisco at insitro’s global headquarters. You will report directly to our Senior Director, Facilities & Lab Operations and will also work very closely with our Chief People Officer and their leadership team.


Key responsibilities:
- Create an incredible working experience for our insitrocytes in our corporate office spaces, constantly observing and actively soliciting employee/leader feedback
- Work closely with teams (IT, People, Finance, etc.) in helping us ensure our hybrid working environment (e.g., flexibility to work from home) best and safely supports every insitrocyte and creates an excellent work experience regardless of office location
- Manage a portfolio of external vendors, holding them to a high bar and running RFPs to select and onboard new vendors as needed
- Aid in the onboarding of new hires and creating a phenomenal first impression through office tours, introducing office processes, supplying insitro swag, and more
- Plan creative events and employee engagement strategies at multiple scales (e.g., company-wide meetings, smaller celebrations, team-building activities, weekly happy hours and connection events, employee anniversaries, diverse holidays, etc.) and find inclusive ways to engage employees not on-site
- Act as communication liaison between Property Management and insitro for exchanging important information including campus and operation updates
- Assist with space planning including coordinating and executing team-specific and large-scale office moves
- Monitor inventory of office supplies, snacks and refreshments, insitro swag/merchandise, etc. and proactively anticipate needs so team members have all that they need to succeed
- Troubleshoot office equipment maintenance (e.g., cafe break room, printers, etc.) issues as they arise, resolving simple ones directly and liaising with external vendors to resolve more complex ones
- Own and maintain OSHA and worker’s compensation documentation in partnership with EH&S and People team
- Partner with other teams on employee communications including helping to organize and facilitate our weekly All Hands meeting with our CEO and using technology channels such as Slack to help create an engaging, cohesive employee experience


About You:
- Self-driven and motivated by challenges by bringing positive approach, an eye for solutions and proactive energy for rolling up your sleeves and driving for results
- Deeply responsible and accountable with a strong attention to detail and organization, meaning your team never drops the many things you are juggling
- Driven by a service focused and better practices mentality, always looking for new and creative ways to improve the experience of your colleagues in their workplace environment
- Appreciated by external vendors for building strong partnerships while collaborating with them to create mutual success but holding them accountable to a high bar
- Continually questioning the status quo, as you look for opportunities to innovate and break convention where you think better results can be achieved
- Comfortable with navigating ambiguity, you approach new and unfamiliar challenges with a growth mindset and curiosity to learn along with bringing creative solutions to enhance employee experience
- Able to take on the physical elements of office operations such as lifting deliveries and packages, walking across the office and between floors, moving equipment, etc.
- Passionate about making a difference in the world and for patients


Requirements:
- 4+ years of relevant experience in an office operations role, ideally in a high-growth office of more than 200 employees
- Demonstrated vendor and project management experience
- Ideally proficient knowledge of G-Suite (Gmail, Google Calendar, Slides, Docs, Sheets etc.)


Benefits at insitro
- Excellent medical, dental, and vision coverage; insitro pays 100% of premiums for employees
- Excellent mental health and well-being support
- Open vacation policy
- Access to free onsite baristas and cafe with daily lunch and breakfast
- Access to free onsite fitness center
- Commuter benefits
- Paid parental leave
- Competitive pay and 401(k) matching
- Flexible work schedule (on site and remote)


About insitro
insitro is a data-driven drug discovery and development company using machine learning and data at scale to transform the way that drugs are discovered and developed for patients. insitro is developing predictive machine learning models to discover underlying biologic state based on human cohort data and in-house generated cellular data at scale. These predictive models can be brought to bear on key bottlenecks in pharmaceutical R&D to advance novel targets and patient biomarkers, design therapeutics, and inform clinical strategy. insitro is advancing a wholly owned and partnered pipeline of biologic insights and molecules in neuroscience and metabolic diseases. Since formation in mid 2018, insitro has raised over $700 million from top tech, biotech, and crossover investors and from collaborations with pharmaceutical partners. For more information on insitro, please visit the company’s website at www.insitro.com.