Sr. Manager, ET&M Services Account Manager

Tampa, Florida
May 19, 2022
Required Education
Bachelors Degree
Position Type
Full time

For more than 170 years, Pfizer has continuously worked to make a difference by delivering innovative therapies that improve the lives of our patients. By building a talented community of colleagues that align with our patient-focused purpose and core values, Pfizer has improved global health and impacted more than 780 million patients around the world.

In 2021, Pfizer expanded its global footprint to Tampa, establishing a strategic powerhouse that brings together multi-disciplinary, professional services including Finance, Accounting, Treasury, Digital, HR Services, Sourcing, Commercial and Project Management into a single, centralized location. With so many diverse and highly-skilled colleagues supporting multiple functions and services across the organization, Pfizer Tampa offers ample opportunity to engage in newer ways of working that enhance, simplify, and transform how we deliver treatments to our patients.

Located in Heights Union, the Pfizer Tampa site offers a modern industrial design, the latest in innovative technology, and close proximity to Downtown with views of the Tampa Riverwalk and access to the Channel district and Bayshore Boulevard. From an onsite fitness center to top floor panoramic balconies and outdoor patio, our activity-based space will provide various ways of working to offer collaboration and flexibility to colleagues. The Pfizer Tampa site has constructed an atmosphere that fosters interaction and prioritizes colleague health and wellness.

Additionally, to achieve breakthroughs that change patients’ lives, Pfizer is revolutionizing and evolving how colleagues work today. This year, Pfizer launched a new initiative that we call Log In For Your Day where a majority of colleagues can arrange with their manager to work remotely two or three days a week while still maintaining the ability to collaborate regularly in person at our sites. This flexible working model blends the best of remote work and on-site collaboration to drive greater flexibility, support work-life balance, and promote a vibrant, agile, and innovative culture.

Role Summary

Enterprise Travel & Meetings (ET&M) is a function within Pfizer’s Sourcing & Enterprise Services (S&ES) and a key member of the Global Business Services (GBS) family of shared services. S&ES provides world-class procurement services to Pfizer, partnering with internal Pfizer customers to ensure they receive maximum value for every dollar spent with Pfizer suppliers, helping deliver Breakthroughs that change patients’ lives. We accomplish this by executing effective strategic processes, including category management, supplier management and sourcing projects, all supported by efficient procure to pay processes. We add value by aligning Pfizer with the best suppliers, promoting continuous improvement in supplier performance, and driving compliance with Pfizer’s intellectual property and privacy requirements. We strive to obtain the right price for the right product or service.

The ET&M team delivers best in class travel and meetings related services to colleagues, externally sponsored HCPs, and patients in 90+ countries. With the challenges of an evolving travel industry and increasingly complex requirements for virtual, hybrid, and face-to-face meetings, the ET&M organization is on a journey to standardize and simplify, while continuing to deliver effective, fit for purpose services.

The Account Manager will be a thought-partner to business units, understanding the complexities associated within each account supported. The Account Manager will be responsible for strategic business guidance regarding meeting objectives and navigating the decision-making process within the Pfizer business units. This role is responsible for ensuring all compliance and financial controls are in place and met as they relate to meetings activity.

Key Success Factors in this Role Include:

  • Strong professional presence, ability to advise and work well with Pfizer senior leaders
  • Able to anticipate needs of commercial, medical, BU leaders and to manage multiple priorities with tight timelines in a rapidly changing environment
  • Energetic and self-directed, with impeccable attention to detail
  • Confident with strong listening and verbal communications skills
  • Quick thinker with the ability to navigate ambiguity
  • Ability to anticipate risk and to recognize and manage difficult situations to successful resolution particularly during program execution

Role Responsibilities:

  • Act as the single point of contact in North America (NA) Enterprise Travel & Meetings (ET&M) for designated accounts in purview
  • Partner with accounts to strategically align on demand forecasts, manage corresponding budgets for meetings, events, and track key account metrics
  • Manage PO, finances and forecast with the business with regular cadence providing transparency on current spend and forward look throughout the year and for annual planning
  • Effectively interpret the data for meetings and manage BU expectations on volume tracking and program spend
  • Partner with Pfizer logistics supplier for operational excellence
  • Strategically advise accounts and recommend solutions to logistics supplier to ensure the purpose and goals of program owners are met
  • Actively participate in client debrief sessions, applying learnings to future engagements
  • Drive cost savings (i.e. virtual, hybrid options) by delivering account-focused solutions based on account meeting needs
  • Serve as advisor to accounts about meeting compliance and metrics. Knowledge of systems and processes to ensure compliance controls are followed.
  • Educate program owners and provide strategic direction on meetings, HCP SOPs, and corporate compliance related activities
  • Ensure communication to business on all compliance driven initiatives, for full understanding and proper execution (i.e. FCPA, country profiles, MAPP)
  • Ensure communication and understanding of policies and procedures within the scope of ET&M to ensure consistency, operational efficiencies and meet audit requirements
  • Knowledge of HCP contracting system to guide program owners properly (i.e. EngagePlus)
  • Drive meeting owners to adhere to Pfizer travel policy and sourcing strategy
  • Maintain understanding of S&ES service offerings and constraints, and appropriately bring internal subject matter experts into discussions to develop service plans and resolve issues
  • Demonstrate initiative, creativity, strategic capabilities, and ability to work effectively in complex rapidly changing environments
  • Identify continuous improvement opportunities to deliver better business value, efficiencies, and cost savings


  • Bachelor's Degree (BA or BS) required; or equivalent work experience
  • 10+ years' work experience in a planning/operational role
  • Corporate meeting/event planning experience and/or a strong knowledge of the industry required
  • Experience in sales, marketing or compliance a plus
  • Experience in the pharmaceutical industry and familiarity with Pfizer required; demonstrated pharmaceutical industry knowledge
  • Experience overseeing complex logistics
  • Strong professional presence, ability to advise and work well with senior leaders
  • Able to anticipate needs of senior leaders and to manage multiple priorities with tight timelines in a rapidly changing environment
  • Ability to operate with minimal supervision, yet also able to thrive in a collaborative team environment
  • Excellent written and verbal communication skills, including presentation capabilities, interpersonal skills, conflict resolution, and managing difficult situations
  • Financial and Analytical skills
  • Microsoft Excel, PowerPoint, Teams, Word
  • English language fluency

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.


  • This is a knowledge worker / office role
  • There are no physical requirements


  • Occasionally may require working "non-core" business hours to meet the needs of Pfizer events
  • Some business travel required

Other Job Details

  • Last day to apply: June 1, 2022

Pfizer requires all U.S. new hires to be fully vaccinated for COVID-19 prior to the first date of employment. As required by applicable law, Pfizer will consider requests for Reasonable Accommodations.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

Global Procurement