Sr. Product Analyst/Business Analyst

HOW MIGHT YOU DEFY IMAGINATION?

Youve earned your degree. How will you use that achievement to reach your goals? Do more with the knowledge youve worked hard to acquire and the passion you already have. At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies, reaching over 10 million patients worldwide. Become the professional you are meant to be in this meaningful role.

Sr. Product Analyst/Business Analyst

Live

What you will do

Lets do this. Lets change the world.

The Sr. Product Analyst/Business Analyst position provides a unique opportunity to work as part of a fun and innovative engineering team within the Enterprise Engineering and Analytics (EEA) organization. We use many of the cutting edge open-source software, frameworks, tools, and cloud computing services to build next generation capabilities and services in Data Management, Data Analytics, Search, NLP and AI.

As a Product Analyst, you will lead and craft the customer experience for enterprise data and analytics platforms by looking at customer behaviors across the customer journey. You will represent the Voice of the Customer when collaborating internally with Product Management, Product Engineering and Product Promotions to improve the experience and deliver better outcomes

Your key responsibilities include:

• Developing a deep understanding of the product and the customer experience and charting out customer journey maps and Personas with an eye for user experience
• Talking to customers at pivotal points of the customer journey and distilling insights on what customers value most
• Contribute to time-to-value by educating users on how to administer and use the product, assisting customers with questions and help with onboarding and supporting our customers through the customer lifecycle (Last Mile Support + Solutions on Demand)
• Tackle inbound customer challenges quickly and always to the customers satisfaction
• Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value. Build a vibrant community that (1) helps customers, (2) provides a concentrated knowledge base, and (3) create a stream of feedback on our products and customer experiences to the product team
• Monitor product performance and use data to understand trends in user behavior and product usage to influence strategy
• Execute on projects by working closely with engineering, product management, product promotions and other members of product teams to land impact on product goals.

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a driven individual with these qualifications.

Basic Qualifications:

Doctorate degree

OR

Master's degree and 3 years of Information Systems experience
OR

Bachelors degree and 5 years of Information Systems experience

OR

Associate's degree and 10 years of Information Systems experience

OR
High school diploma / GED and 12 years of Information Systems experience

Preferred Qualifications:

• 5+ years working in an Analyst role (Business Analysis / Systems Analysis)
• Proficiency in quantitative analysis geared towards drawing concrete insights from complex datasets
• Familiarity with data visualization tools like Tableau
• Good experience on Excel
• Experience with Agile methodologies (Scrum / SAFe) and using Agile Project Management tools (JIRA)
• Experience interviewing existing / potential customers through focus groups, 1:1 interviews and usability tests
• Excellent verbal and written communication skills Interpersonal skills to work collaboratively with various stakeholders who might have competing interests
• Experience with database query language like SQL
• Familiarity with big data technology stack
• Experience working with cloud-based data solutions
• Experience developing messaging and / or campaigns for product marketing or advocacy
• High degree of organization, individual initiative, and personal accountability
• Demonstrated ability to effectively collaborate across a matrix organization.
• Dynamic, confident, can-do personality with ability to successfully drive projects with minimal mentorship.
• Passion for technology, customer success and innovative thinking
• Attention to detail and ability to deal with ambiguity and change
• Experience in services or consulting organizations or with the IT leader audience is a plus.

Thrive

Some of the vast rewards of working here

As we work to develop treatments that take care of others, we also work to care for our teammates professional and personal growth and well-being.

• Full support and career-development resources to expand your skills, enhance your expertise, and maximize your potential along your career journey
• A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
• Generous Total Rewards Plancomprising health, finance and wealth, work/life balance, and career benefitswith compensation and benefits rated above 4 stars (out of 5) on Glassdoor

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Amgen requires all staff in the United States, Puerto Rico and Canada to be vaccinated from COVID 19 as a condition of employment. In accordance with applicable law, Amgen will provide reasonable accommodations to staff members who qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship to Amgen, its operations, or its staff.