Training & Development Senior Manager, Account Management (US Remote)

Tampa, FL
May 11, 2022
Required Education
High School or equivalent
Position Type
Full time


If you feel like youre part of something bigger, its because you are. At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies. We are global collaborators who achieve togetherresearching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. Its time for a career you can be proud of.

Training & Development Senior Manager, Account Management (US Remote)


What you will do

Lets do this. Lets change the world! In this vital role the Senior Manager will be responsible for defining, creating, and owning the learning experience strategy, planning, and designing for account manager programs across GCO. The Senior Manager will work closely with the Global Field Excellence team to identify learning needs and enable and support the global advancement of Amgen's account manager curriculum. Collaboration with the Learning Experience and Innovation Team and with other training resources, sales and marketing partners are critical to achieving overall goals.

Responsibilities Include:
  • Apply innovative design thinking and adult learning principles in the design of learning experiences for account manager capabilities across GCO.

  • Work with Global Field Excellence, Field Leaders, and business/functional SMEs to review and understand learning needs / requirements in order to apply in a modern learning experience design

  • Design and develop comprehensive, interactive, and engaging solutions in the flow of work to address learning needs (i.e. gamification, VR, etc.)

  • Determine appropriate mix of delivery methodologies with learner-centric mindset

  • Understand breadth of tools, resources, day-to-day operations of learners to design an experience that embeds learning in the flow of work

  • Engage GLS or manage external vendors to develop/deliver content, as needed

  • Strategize and design program sustainment and adoption plan

  • Design innovative ways to assess performance in developing learning program quality

  • Review detailed design with business partners and business subject matter experts to ensure needs and objectives are met

  • Create and manage Learning brand strategy for respective programs, including development of branding materials and learning collateral

  • Evaluate success for the programs based on the metrics guideline and standardization set up by the Learning Operations and Enablement Lead

  • Gather feedback on Learning experiences, preferred vendor experience / evaluation, and facilitator experience for continuous improvement

  • Anticipate needs to create a modern, digital learning experience that enable development and long-term career growth

  • Stay up-to-date with latest and future learning experience trends and share best practices

This position reports to the Director of Learning Experience and Innovation.

This position can be done remotely within the U S, some travel will be required.


What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The innovative professional we seek is a strategic partner with these qualifications.

Basic Qualifications:

Doctorate degree and 2 years of sales, account management and/or training & development experience


Masters degree and 4 years of sales, account management and/or training & development experience


Bachelors degree and 6 years of sales, account management and/or training & development experience


Associates degree and 10 years of sales, account management and/or training & development experience


High school diploma / GED and 12 years of sales, account management and/or training & development experience

Preferred Qualifications:

  • Bachelors degree

  • 4+ years of experience in one or more of the following areas: pharma/biotech sales, hospital systems account management and/or training & development

  • Account management and/or sales management experience

  • Track record of success, demonstrate good team member and leadership qualities, and excellent matrix management skills

  • Strong analytical and technical skills, creative problem solving and excellent oral, written and interpersonal skills

  • The ability to oversee complex projects and manage time, resources and cross functional teams

  • Strong internal project management skills and ability to manage remote relationships


What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates professional and personal growth and well-being.

  • Vast opportunities to learn and move up and across our global organization

  • Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act

  • Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits

Apply now

for a career that defies imagination

In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Amgen requires all staff in the United States, Puerto Rico and Canada to be vaccinated from COVID 19 as a condition of employment. In accordance with applicable law, Amgen will provide reasonable accommodations to staff members who qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship to Amgen, its operations, or its staff.