Specialist IS Business Systems Analyst

Jacksonville, FL
May 11, 2022
Required Education
High School or equivalent
Position Type
Full time


Youve earned your degree. How will you use that achievement to reach your goals? Do more with the knowledge youve worked hard to acquire and the passion you already have. At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies, reaching over 10 million patients worldwide. Become the professional you are meant to be in this meaningful role.

Specialist IS Business Systems Analyst


What you will do

Lets do this. Lets change the world. In this vital role you will join our Process Simplification and Automation (PS&A) team to help drive productivity through the company using technology to unlock opportunities to stop, optimize processes and then automate as appropriate

  • Serve as a client facing partner working with business and DTI partners to implement and support automation platforms that achieve business objectives
  • Responsibilities include process and systems analysis, requirements elicitation, articulating system solutions and approaches for addressing business needs, developing, and communicating business cases for proposed solutions, and serving as the lead business analyst throughout and post implementation
  • Develop an expert-level understanding of the automation & process intelligence platforms, processes, and procedures with a strong emphasis on 'As Is' process and systems mapping, 'To Be' visioning, and identifying and articulating business and DTI functional gaps
  • Lead validation team and be the change and release agent for all validation activities on the automation platforms and ensure that platforms adhere to Amgen corporate, GxP and SOX compliance requirements.
  • Engage with key vendors and platform owners to understand functionality and how those platforms can be used to tackle business problems
  • Structure and standardize processes that can be used across the various automation platforms for scalability, efficiency, and growth
  • Develops and maintains policies, standards, user guides and guidelines across the platforms
  • Drives release management & Engagement of all Automation Platforms in the team
A day in the life:
  • You are leading from the front engaging with business functions across the company to identify bottlenecks in their business process using technologies
  • You also will work and collaborate with the IS Technical Architects to determine the best technical solutions for the product.
  • You will be a participant in all phases of the Product Development Lifecycle including, business client expectation and requirement documentation, process and systems analysis, and articulating system solutions and approaches for addressing business needs pertaining to cross-systems integration requirements and design.
  • Provide demonstrations & articulate the significance of Process automation leveraging RPA, Cognitive or native capabilities of PaaS such as AWS, GCP, Azure, Salesforce, Service Now etc.
  • You will also drive strategic multi-functional meetings to facilitate the optimization of processes through implementation of solutions that enable enterprise-wide automations.
  • Showcase value of automations being built by our Automation Platform/delivery organization through QBRs etc.
About the Team:

The Process Simplification and Automation team is part of the Digital technology and Innovation organization at Amgen that is focused on helping improve staff experience, unlock productivity and improving quality leveraging technology to identify inefficient processes, foster simplification of processes and help automate these revised processes to unlock value. This is a highly visible team with a remit to help shape the future pipeline of Amgen products by unlocking value

Our customers include Amgen staff and various organization within functions such as Amgens internal and external financial community across the globe. Our teams are group of high-energy, motivated doers that want to improve the lives of our partners through continuous productivity improvement via the use of automation software technologies.


What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a person with these qualifications.

Basic Qualifications

Doctorate degree


Masters degree and 3 years of Information Systems experience


Bachelors degree and 5 years of Information Systems experience


Associate degree and 10 years of Information Systems experience


High school diploma / GED and 12 years of Information Systems experience

Preferred Qualifications
  • Strong customer service focus with the demonstrable ability to develop and maintain effective working relationships with team members, partners, and management. Demonstrate strong collaboration across all levels of the organization. Assertive and confident in raising action points with senior individuals with excellent spoken and written communication.
  • 5+ years of experience supporting business process analysis with business owners and SMEs across multiple geographically disbursed teams
  • Experience performing and documenting business processes redesign and aligning business requirements to technical solutions
  • Strong verbal and presentation communication skills and ability to engage with varying levels of audience both technical and non-technical
  • Experience writing and publishing internal white/position papers, user documentation, SOPs, and architectural specifications.
  • Knowledge of ITIL Service Management framework
  • Domain knowledge of health care/life sciences would be a plus
  • Process Automation and Engineering experience delivering value
  • Continuous improvement approach (i.e., LEAN, Kaizen, etc.)
  • Experience in and certifications for leading automation software platforms (e.g., UiPath, Automation Anywhere, Power Automate, Blue Prism, Celonis etc.) would be a plus
  • Experience with SAFe and traditional Agile methodology coupled with strong GxP experience and knowledge on regulations FDA Title 21 CFR Part 210 and 211.
  • Possess knowledge of enterprise systems (e.g., Workday, Salesforce, Service Now, SAP)
  • Ability to quickly assimilate knowledge of new platforms, languages, tools, and technologies

Some of the vast rewards of working here

As we work to develop treatments that take care of others, we also work to care for our teammates professional and personal growth and well-being.

  • Full support and career-development resources to expand your skills, enhance your expertise, and maximize your potential along your career journey
  • A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
  • Generous Total Rewards Plancomprising health, finance and wealth, work/life balance, and career benefitswith compensation and benefits rated above 4 stars (out of 5) on Glassdoor
Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.
Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Amgen requires all staff in the United States, Puerto Rico and Canada to be vaccinated from COVID 19 as a condition of employment. In accordance with applicable law, Amgen will provide reasonable accommodations to staff members who qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship to Amgen, its operations, or its staff.