Inside Instrument Sales Specialist

Waters Corporation is currently looking for an Inside Sales Specialist who will be responsible for responding to customer requests for information and providing customers with quotations in North America. The role offers the opportunity to learn and apply sales skills for customer phone outreach, lead generation, lead qualification, customer event follow up and opportunity maintenance and creation. Waters is a global company that balances a people focused work environment with all the opportunities that a large company can provide. You will be working with an varied and enthusiastic team of people as well as field sales operations, our customer support team, marketing teams and our customers. Our perfect candidate will be tenacious, enthusiastic, curious and empathetic with a customer first approach. If you are tenacious, enthusiastic, curious and empathic, and have a science background then this is a great place to start a career.

Responsibilities

• Monitor and manage all inbound automation leads in North America
• Respond to and qualify all Marketing Qualified Leads (MQLs) received via website, external and internal Business Development efforts (Seminars, Trade Shows, etc.)
• Maintaining strong links with our field and regional business units and contribute to team success.
• Drive Sales - Independently and collaboratively by increasing market-share at existing accounts and by prospecting within their territory for new business opportunities. This includes advising customers on technical suitability.
• Sales Competencies - Identify opportunities to cross sell other complementary Waters Products. 
• Customer Relationship Building - Communication with and sell to end users and decision makers. 
• Database Management - Utilizing Waters CRM to track sales activities, open opportunities and campaign follow-up initiatives.

Qualifications

• Bachelor's degree is required. A science degree (e.g., chemistry, biology, food science, clinical science, nutrition) is preferred. 
• 2+ years of laboratory and/or sales experience is preferred.
• Basic understanding of chromatography, diagnostics, drug discovery, genomics, proteomics and biopharma is desired.
• Understanding scientific workflows (bioanalysis, diagnostics, genomics and LC/MS techniques is preferred)
• Effective “Diagnostic Selling” skills or willingess to learn.

Waters Employee Success Factors:

• Authentic - Individual must be able to build trust and commitment with peers and business partners while fostering an environment of positive thinking and innovation.
• Enterprise Minded - Takes an accountable view on customer interactions to ensure the customer (internal and external) is successful.
• Outside-In Thinker - Is actively curious and asks for information which will provide better service and solutions to our customers.
• Agile - Is accountable and responsible for work results.
• People-Focused – Engages in conversations to motivate peers.
• #LICB1

 

Company Description

The Andrew Alliance team is advancing science with a new class of high-performance, easy-to-use robots that dramatically improve the repeatability, performance, and speed of liquid handling. This new approach, and Andrew+, the flagship robot, are winning awards and rapidly transforming bench research in hundreds of pharmaceutical, diagnostic, and academic laboratories worldwide, by eliminating routine pipetting errors and time-consuming manual efforts.

Andrew Alliance is a Waters company (the world's leading specialty measurement company) and is looking for an Inside Sales Specialist to support the very successful growth of their businesses across the USA. Andrew Alliance and Waters deliver benefits through innovation and people that enable customer success in the Life Sciences industry.

 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status. 

 

 

Key Words

pipette, liquid handling, sales, lab automation, genomics, proteomics, field, customer, laboratories, biochemistry, marketing, communication, inside sales, life sciences, #andrewalliance