Patient Care Coordinator

Bethesda, Maryland
May 02, 2022
Required Education
Position Type
Full time

We are currently searching for a Patient Care Coordinator to provide support serving as a liaison between patient and their families and the NIDDK, collate and maintain patient medical records including a master list of patients, schedule patient visits and medical tests, enter data from and into the laboratory information system spreadsheets and/or database, assist with Institutional Review Board (IRB) documentation and reports and internal audits, work with staff to prepare and maintain weekly schedules for IETP clinical care providers as it pertains to the outpatient clinic and outpatient consultations, assist in preparing and maintaining weekly clinic conference schedules.  This opportunity is full-time, and it is on site in Bethesda, MD.  

Duties & Responsibilities
  • Coordinate patient schedules with testers, nurses, physicians, and clinical research coordinators
  • Work with staff to coordinate new research patient screening appointments, procedures and imaging studies between protocol investigators and the outpatient clinic scheduling personnel
  • Respond to patient emails and phone calls; prioritize patient related issues into urgent, emergent, and routine; triage the issues to the appropriate personnel in the team as necessary
  • Develop training materials, job aids and instructions for use by patient coordinators
  • Perform Quality Assurance reviews on credentialing records
  • Distribute fliers, research, and place advertisements in suitable media
  • Triage questions to appropriate personnel in the team as necessary
  • Communicate all patient protocols to patients, within the context of eligibility criteria for specific protocol; obtain appropriate consent forms
  • Point of contact for questions, advice and communications on the process and status of protocols; initiate and respond to correspondence and telephone contacts pertaining to admission of patients
  • Explain the purpose of the study to potential participants; assess eligibility to participate; enroll eligible study participants and explain the research procedures; respond to routine questions on study procedures and seek additional information when needed
  • Confer with study participants; explain the purpose of the study and obtain informed consent.
  • Respond to communications with research subjects, direct questions to appropriate team member
  • Collect, verify, record, and maintain data on clinical activity and/or research
  • Collect outside medical documentation, electronically scans and uploads records into the electronic medical record
  • Collate and enter data collected on participants
  • Create reports/spreadsheets for tracking and scheduling of protocol patients
  • Work with staff on QA/QC of the clinical and research records for patients on study prior to audits
  • Obtain medical information, imaging disks and pictures from applicants on an ongoing basis; file them with the records
  • Provide lists of potential research volunteers to principal investigators based on database searches against protocol criteria
  • Refer prospective volunteers per study guidelines to the appropriate Institute contact person.
  • Review incoming patient referrals and contact referring physician’s office if referral is incomplete
  • Obtain outside medical records, radiology studies, biopsy slides and submit to the respective departments at the NIH
  • Communicate with appropriate staff about intake and materials and submission of materials for review
  • Work with staff to achieve optimum schedule and staff utilization; work with staff in problem solving for overlapping appointments
  • Review future scheduled cases to resolve potential conflicts or problems; monitor additional reports to ensure data validity
  • Troubleshoot scheduling issues to ensure maximum productivity of staff resources
  • Monitor and identify areas of improvement in the clinic environment, clinical trial conductance in the outpatient setting, for patients, families, and staff



  • Microsoft Office Suite
  • Registered Health Information Administrator (RHIA)


Company Description

Dovel Technologies and its Family of Companies (Medical Science & Computing and Ace Info Solutions) was acquired in October 2021.


Guidehouse is a leading global provider of consulting services to the public sector and commercial markets, with broad capabilities in management, technology, and risk consulting. By combining our public and private sector expertise, we help clients address their most complex challenges and navigate significant regulatory pressures focusing on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that help our clients outwit complexity and position them for future growth and success. The company has more than 12,000 professionals in over 50 locations globally. Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies.


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