Salesforce Solutions Architect /Engineer

GRAIL is a healthcare company whose mission is to detect cancer early, when it can be cured. GRAIL is focused on alleviating the global burden of cancer by developing pioneering technology to detect and identify multiple deadly cancer types early. The company is using the power of next-generation sequencing, population-scale clinical studies, and state-of-the-art computer science and data science to enhance the scientific understanding of cancer biology, and to develop its multi-cancer early detection blood test. GRAIL is headquartered in Menlo Park, CA with locations in Washington, D.C., North Carolina, and the United Kingdom. GRAIL, LLC is a wholly-owned subsidiary of Illumina, Inc. (NASDAQ:ILMN). For more information, please visit www.grail.com.

GRAIL is looking for a Salesforce Solutions Architect on the IT Engineering team, to help build custom processes and applications using Salesforce's business configurable components, including related applications across the CRM environment. This individual should be a technical subject matter expert for Salesforce.com with a working knowledge of marketing cloud, Pardot and related CRM applications and appropriate use with respect to the entire Customer Life Cycle.

This role will also involve working in a multi-functional team from Customer Support, Sales, Commercial and Marketing in GRAIL CRM projects. You will engage with partners to understand their requirements and be involved in the architecture, design, implementation, qualification, deployment and support of new systems and capabilities on the Salesforce platform.

Ideal work location is Raleigh - Durham NC. But also open to remote location within the US.
You will:

• Design scalable robust solutions on the Salesforce platform to meet business requirements.
• Implement standard methodologies for CRM implementation across the team.
• Provide guidance to business on functionality available on the Salesforce platform to address business needs.
• Drive evaluation and selection of customizations or appexchange apps to best address business requirements.
• Develop designs and solutions to integrate Salesforce with internal and external SaaS platforms over REST API interfaces.
• Maintaining custom objects, formulas, validation rules, workflows, process builder, approvals, and assignment rules.
• Lead internal and external resources to accomplish goals and objectives.
• Create functional roadmaps, documentation, implementation artifacts and communicate key results.
• Ensure timelines and achievements are actively achieved.
• High level of customer service and follow-up skills required.
• Strong analytical and problem solving skills. 

Your background should include:

• Bachelor’s degree in Computer Science, Electrical Engineering, Bioinformatics or similar technical field or equivalent. Advanced degrees are a plus.
• Salesforce ADM201 certification plus 6+ years Salesforce implementation and administration experience including at least two successful Implementations.
• 6+ years Salesforce CRM implementation and application administration.
• 3+ years of Salesforce Solutions Architect experience including a detailed understanding of CRM core, integrated application architecture.
• Business workflow such as Medical CRM, case management, understanding across the customer lifecycle, leads, account management, document system configuration, workflows, and field/data maps.
• Excellent written and verbal listening and communication skills.
• Preferred Qualifications:
• Experience with Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers, Visualforce, Force.com IDE, Migration Tool, Web Services.
• Salesforce Technical Architect certification(s)
• Excellent Proficiency in SOQL, Salesforce APIs, HTML, XML, JavaScript, SQL, Java, Apex, and SOAP-based web services.
• Ability to ramp up quickly on technical knowledge necessary for a project.
• #LI-Remote

GRAIL is an Equal Employment Office and Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. We will reasonably accommodate all individuals with disabilities so that they can participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Following extensive monitoring, research, consideration of business implications, and advice from internal and external experts, GRAIL has made the decision to require all U.S. employees receive the COVID-19 vaccines as a condition of employment. “Full vaccination” is defined as two weeks after both doses of a two-dose vaccine or two weeks since a single-dose vaccine has been administered. Anyone unable to be vaccinated, either because of a sincerely held religious belief or a medical condition or disability that prevents them from being vaccinated, can request a reasonable accommodation.