Global Supply Chain Digital Client Partner

Tampa, Florida
Jan 10, 2022
Required Education
Bachelors Degree
Position Type
Full time

For more than 170 years, Pfizer has continuously worked to make a difference by delivering innovative therapies that improve the lives of our patients. By building a talented community of colleagues that align with our patient-focused purpose and core values, Pfizer has improved global health and impacted more than 780 million patients around the world.


In 2021, Pfizer expanded its global footprint to Tampa, establishing a strategic powerhouse that brings together multi-disciplinary, professional services including Finance, Accounting, Treasury, Digital, HR Services, Sourcing, Commercial and Project Management into a single, centralized location. With so many diverse and highly-skilled colleagues supporting multiple functions and services across the organization, Pfizer Tampa offers ample opportunity to engage in newer ways of working that enhance, simplify, and transform how we deliver treatments to our patients. 


Located in Heights Union, the Pfizer Tampa site offers a modern industrial design, the latest in innovative technology, and close proximity to Downtown with views of the Tampa Riverwalk and access to the Channel district and Bayshore Boulevard. From an onsite fitness center to top floor panoramic balconies and outdoor patio, our activity-based space will provide various ways of working to offer collaboration and flexibility to colleagues. The Pfizer Tampa site has constructed an atmosphere that fosters interaction and prioritizes colleague health and wellness.  


Additionally, to achieve breakthroughs that change patients’ lives, Pfizer is revolutionizing and evolving how colleagues work today. This year, Pfizer launched a new initiative that we call Log In For Your Day where a majority of colleagues can arrange with their manager to work remotely two or three days a week while still maintaining the ability to collaborate regularly in person at our sites. This flexible working model blends the best of remote work and on-site collaboration to drive greater flexibility, support work-life balance, and promote a vibrant, agile, and innovative culture.


Why Patients Need You

Technology impacts everything we do. Pfizer’s digital and ‘data first’ strategy focuses on implementing impactful and innovative technology solutions across all functions from research to manufacturing. Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making a difference to countless lives.


What You Will Achieve

The Digital Client Partner team is looking for a customer focused, energetic, strategic, and innovative person to be a Pfizer Digital client partner for the GSC (Global Supply Chain) group in the PGS (Pfizer Global Supply) Client Partner organization.  As one of the GSC Client Partners, the incumbent will be expected to drive and participate in BOLD move initiatives within GSC and advise on all aspects of digital and technology topics and trends, opportunities and internal Digital capabilities. The Client Partner will be responsible for understanding and communicating detailed business requirements for projects and initiatives across PGS. 

As a Client Partner for GSC, the incumbent will:

  • Drive Transformation Initiatives in partnership with the business

  • Lead Digital strategy and cost/benefit business case(s) creation, with business sponsors and input from appropriate Digital groups, to meet function needs and Bold Move priorities.

  • Partner with the GSC stakeholders and appropriate Digital groups to manage successful execution of the strategy including solution delivery, business adoption and business case achievement

  • Be a proactive thought leader partnering with divisions/functions to drive innovative use of technology, data, and/or digital (existing or new) to create value and superior experiences for Pfizer colleagues.

  • Lead governance to prioritize and manage all Digital demand for each division/function. Clearly communicate prioritized demand and div/function needs/requirements to all appropriate Digital groups on an ongoing basis.

  • Prepare and manage annual Digital budget for GSC with input from appropriate Digital groups.

  • Work with appropriate Digital groups to leverage and scale products and solutions across customers and geographies as appropriate.


The leader will need to have strong partnership and collaboration skills as they will be working closely with multiple Digital groups to understand how best to use our global solutions to meet the Bold Moves defined by PGS.  In addition, the incumbent will be expected to clearly articulate the priorities of GSC to the other Digital groups. 

For the business partnership part of the role, the leader will be an active member of various GSC leadership teams partnering both on Digital initiatives and other BOLD moves where they can add value.  They will use a thorough understanding of project/program processes and strategies to identify projects, quantify benefits and prioritize initiatives that contribute to the objectives of GSC.


How You Will Achieve It

As a Client Partner for GSC, the individual will contribute to the definition of and drive the Digital strategy for the organization.  They will interact with both the leadership team, the leaders of other areas supporting the organization, and the various Digital teams managing the solutions. Leads and supports business case development and Digital strategy to ensure consistent and value add partnership with business and Digital stakeholders.


Business Engagement

  • Leads and participates in PGS GSC initiatives that do not have a specific Digital component.  Provides thought leadership to drive the GSC organization to continuously improve operations. 

Breadth and Depth of Knowledge

  • Provides technical/functional expertise to Sub Business Unit/Sub Operating Unit

  • Leverages technical/functional expertise within own Sub Business Unit/Sub Operating Unit 

  • Uses knowledge of industry, customer requirements and general business environment to adapt and implement strategic actions for the Sub Business Unit/Sub Operating Unit

  • Exhibits a high level of business knowledge and understanding of the external marketplace and anticipates sub-function customer requirements. 

Knowledge Sharing

  • Actively shares knowledge with multiple functions in Sub Business Unit/Sub Operating Unit through existing knowledge sharing processes/systems

  • Contributes to the development of organizational knowledge management processes/systems

Innovation and Risk-Taking

  • Champions innovation

  • Develops and leverages resources to implement innovative ideas/processes/ products across Sub Business Unit/Sub Operating Unit

  • Takes appropriate risks to achieve desired results; guides direct reports on acceptable levels of risk-taking

Vision, Strategy, and Business Alignment

  • Interprets Division's strategy to establish business priorities that support and help to set long-term direction and strategy for the Sub Business Unit/Sub Operating Unit.

People Management

  • Motivates indirect reports and deliver results for Sub Business Unit/Sub Operating Unit.


  • Leverages a variety of communication tools and techniques to help colleagues understand how their work aligns to business priorities

  • Presents business issues across Sub Business Unit/Sub Operating Unit

  • Contributes to an open communication environment to ensure the knowledge and expertise of Global Business Unit/Global Operating Unit or Sub Business Unit/Sub Operating Unit resources are leveraged.

Influencing Others

  • Leads teams that implement strategic direction for the Global Business Unit/Global Operating Unit or Sub Business Unit/Sub Operating Unit and may impact multiple Global Business Unit/Global Operating Unit or Sub Business Unit/Sub Operating Unit

  • Influences senior management decisions that have an impact on business direction within Global Business Unit/Global Operating Unit or Sub Business Unit/Sub Operating Unit

  • Partners with Global Business Unit/Global Operating Unit or Sub Business Unit/Sub Operating Unit leadership to accomplish Global Business Unit/Global Operating Unit or Sub Business Unit/Sub Operating Unit objectives.


Basic Qualifications

  • Bachelor’s degree in a relevant discipline and 5+ years of related pharmaceutical or healthcare experience required;  

  • 10+ years of experience managing complex programs, while managing senior customer relationships.

  • Excellent communication, interpersonal and relationship management skills.

  • Demonstrated ability to bring creative ideas and drive digital innovation, leading with the customer in mind.

  • Skillful in navigating through and working with different functional groups to deliver complex projects.

  • Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.


Preferred Qualifications

  • Experience in Global Supply Chain processes & solutions.

  • Breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.



Travel between PGS locations is required.


Additional Location Information: Any US or Europe Pfizer location

Relocation Assistance Available: No

Remote Eligible: No

Pfizer requires all U.S. new hires to be fully vaccinated for COVID-19 prior to the first date of employment.  As required by applicable law, Pfizer will consider requests for Reasonable Accommodations.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations.  These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure.  Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act.  Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government.  If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.  Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.  Pfizer is an E-Verify employer.

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