Associate Director, Professional Relations

Fort Worth, TX
Dec 24, 2021
Required Education
Bachelors Degree
Position Type
Full time


Santen is a specialized pharmaceutical company with a 130-year heritage focused exclusively on ophthalmology. With sales in over 60 countries, Santen’s 4,000 global employees work to deliver life-changing therapies that make hope a reality for people facing vision impairment and loss. Santen Inc., located in Emeryville, CA (North America HQ), contributes important research & development and commercialization efforts. This office is home to about half of our 350-total staff in North America, including our Toronto, Canada site and our recent acquisitions of Eyevance Pharmaceuticals (Fort Worth, TX) and InnFocus (Miami, FL). 

 We are in search of top talent to help us meet our important goals and large growth plans.


This individual must have a passion for success and contributing to a high performing team that delivers exceptional results.  They must have a positive attitude and be adaptable to a dynamic environment without losing focus on business goals. This individual should be a strong and dependable leader who builds trust and is transparent, ethical, and honest. They should also be proficient at presenting detailed scientific subject matter in a clear and understandable fashion. This position is of critical importance, as this individual will represent a sales organization that is committed to these principles.    



  • Identifying and developing relationships with national key opinion leaders (KOLs) for various ophthalmic therapeutic categories (anterior, mild steroid, dry eye etc.). 
  • Partner with Regional Sales Managers to identify and cultivate Regional KOLs.
  • Implement guidelines on determining Tiers, contract type, and SOW/invoice management.
  • Work closely with the Executive Administrative Assistant in tracking signed contracts and invoices, following up with KOLs as needed.
  • Align with Marketing and Training on KOL needs to identify the best fit based on educational interest.
  • Deliver MLR approved, education-focused messages, as well as the assigned therapeutic area disease-state information to target KOLs. 
  • Enhance KOL awareness of Eyevance/Santen Pharmaceutical brand and products including clinical data, safety & efficacy. 
  • Attends most/all regional and national Society Meetings including sessions/lectures and meeting with KOLs/podium presenters.
  • Serves as liaison to all national professional associations (AAO, ASCRS, AOA, AAOpt, etc.), and teaching institutions to increase Eyevance/Santen’s share of voice and presence.
  • Training resource for commercial at corporate meetings (National Sales Meeting, Regional POAs and IST).
  • Identify, understand, and communicate external (competitor) strategies.



  • Minimum of a Bachelor’s degree required or equivalent experience, preferably in a scientific field. 
  • 10 (ten) or more years of successful ophthalmic sales/marketing experience; professional relations experience preferred.
  • Demonstrated knowledge and understanding of healthcare institutions and commercial managed care; experience selling within ophthalmic healthcare institutions preferred. 
  • Eye care/Ophthalmology experience required.
  • Must have exceptional talent selection skills, oral and written communication skills.
  • Executive presence and excellent presentation and organizational skills.
  • Ability to travel as necessary (overnight) and willingness to travel up to 50%.
  • Interacts at multiple levels inside and outside the company. Tact, diplomacy, and a high level of professionalism are essential.               

COVID-19 Vaccination Requirement: Santen requires anyone working on-site or visiting company offices to confirm they are fully vaccinated against COVID-19 unless a medical or religious accommodation is timely requested and approved. Please reach out if you have questions or concerns about this policy and how it may apply to your candidacy for a role with Santen.

For more information about our company and the work experience, please visit and