Professional Relations Team Lead

New York City, New York
Dec 01, 2021
Required Education
Bachelors Degree
Position Type
Full time


Summarize the primary purpose & key accountabilities of the role, including geographical scope (i.e. Global vs. Country/Region). Summary should be concise and include strategic information that would attract candidates to the role. It may be helpful to complete this section after you have finished the other sections of the document.

The Professional Relations Leader will enhance our category leadership across Inflammation and Immunology (I&I) by creating and developing a deep opinion leader strategy across three therapeutic areas (RA, GI and Dermatology) and leading the Professional Relations team.

The head of I&I Professional relations is responsible for leading the development of the organizational priority of establishing I&I as the premier pharmaceutical company within the Rheumatology, Dermatology, and GI specialties. Within the purview of this role will be:

  • Lead a team of 8 Professional Relations colleagues
  • Developing the strategic plan for building and advancing the external engagement plan for I&I, North America.
  • Oversee the work of the professional relations team with accountability for the development and execution of the Rheumatology, Dermatology, and Gastroenterology Professional Relations plans.
  • Advancement of the I&I NA plan to establish I&I as a key partner in meeting shared goals of delivering value to patients and the healthcare system.
  • Partner with Government Relations, Policy, Medical, and Commercial colleagues to develop and advance a strategic plan to deliver on I&I business objectives.
  • Lead the development of the cross-therapeutic area engagement plan for national and regional KOLs
  • Aligning HCP interactions with Pfizer across regions and business units.
  • Build the capability for nurturing long lasting relationships to enable our vision and aspiration of market leadership, especially as it relations to building a strong reputation
  • Align the North American Professional Relations Strategic Plan with the I&I medical, marketing, sales, and commercial development priorities.
  • Oversee the development and maintenance of operating procedures to ensure that all activities are consistent with Pfizer’s highest standards for compliance and integrity.

This role will report to the Vice President , US Strategic Customer Group.


In order of importance, indicate the primary responsibilities critical to the performance of the role. It is recommended not to list actual tasks but focus on 5-8 essential responsibilities that highlight accountability and level of judgment required.

The Professional Relations Leader serves as the functional lead and point of contact for customer engagement interactions, and as the face of Pfizer Inc to external Opinion Leaders (OL) in the United States. These responsibilities include:

  • Leading the KOL strategy that yields optimal advocacy relationships with key customers:
    • Creating and leading a customer engagement plan
    • Enabling a “One Pfizer” experience for these OLs by ensuring all functions are aware of key activities with OLs
    • Oversee the development of an aligned approach for Opinion Leader and Advocacy engagement across I&I
    • Partnering with Medical, Commercial, and Public Affairs colleagues to cultivate influential thought leaders
    • Advance the development of a process for creating and maintaining a relationship management plan for external engagements

  • Overseeing the colleagues responsible for developing and executing the professional relations plans for rheumatology, dermatology, and gastroenterology, including:
    • Annual advisory board plan for national, regional thought leaders that informs commercial strategy across customer groups, identify key data and research gaps, etc.)

  • Collaboration with medical, lead and direct insight gathering among OLs including 1:1 engagements, small group meetings, and national and regional advisory boards to gather actionable commercial information
  • Developing peer-level relationships with key opinion leaders and regional customers
  • Engaging with key Opinion Leaders and serve as their primary point of contact for marketing (in partnership with brand team)
    • Leading the commercial presence at national meetings

  • Identifying and leading strategic projects that will drive innovation while meeting key business objectives such as:
    • Identifying and implementing novel digital tools to enhance influencer interactions and provide longitudinal views on how we engage with someone over time
    • Based on insights from OLs and market research, developing cross-therapeutic area proposals for strategic national or local promotional projects
    • Partnering with global KOL management lead to ensure collaboration with key Opinion Leaders that are important to both the regional and global strategy

The Professional Relations Leader will drive the strategy across all three therapeutic areas and mange 3-4 direct reports as well as represent the team on the North America Leadership Team. In addition, the colleague will coordinate the team’s efforts across all I&I cross functional teams (i.e.; Compliance, Global KOL Team etc.).


Indicate qualifications that are job related, consistent with business necessity and necessary for the performance of an essential function of this role including: education/licenses/certifications, relevant experience (where legally permissible), technical and/or other job-related skills.

  • BS/BA degree required; Advanced degree preferred with a minimum of 15-20 years in the pharmaceutical, biotech, device or diagnostic industry, including 5-7 years in Opinion Leader or advocacy relations, marketing or medical
  • Experience in Gastroenterology, Dermatology or Rheumatology preferred
  • Prior experience leading a team preferred
  • Proven ability to build and maintain external and customer relations
  • Understanding of commercial, brand and franchise needs, including relevant scientific, medical, economic and policy-related matters related to this therapeutic area
  • Proven understanding of key trends in both internal and external environment
  • Ability to work in a changing regulatory environment
  • Extensive experience in the ability to effectively and successfully develop and deliver on a strategy and consistently get positive results
  • Proven ability to build, maintain and influence effective working relationships with key internal stakeholders, including marketing, medical affairs, public relations and global colleagues from medical and marketing
  • Proven ability to manage organizational complexities and breadth of issues
  • Ability to lead and represent the company and, where appropriate, to follow within a large complex organization and within small collaborative working teams
  • Sound judgment in critical decision making
  • Ability to manage multiple priorities with excellent organizational and problem-solving skills
  • Highest level of commitment to Pfizer’s compliance culture.

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Other Job Details:

  • Last Date to Apply for Job: December 8, 2021

Pfizer requires all U.S. new hires to be fully vaccinated for COVID-19 prior to the first date of employment.  As required by applicable law, Pfizer will consider requests for Reasonable Accommodations.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations.  These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure.  Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act.  Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government.  If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.  Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.  Pfizer is an E-Verify employer.

Marketing and Market Research