Field Applications Specialist

Location
Huntsville, AL
Posted
Nov 26, 2021
Ref
2428
Required Education
Masters Degree/MBA
Position Type
Full time

Please be aware that, as a condition of employment, proof of COVID vaccination is required for all U.S.-based employees (subject to limited exceptions).

Pacific Biosciences is seeking a Field Applications Scientist (FAS) with a strong customer focus to support installations, training, validation, and implementation for customers and collaborators using SMRT sequencing technology with the Sequel and Sequel II Instrumentation systems.


The ability to communicate with customers both pre- and post-sales, interact with marketing, internal support and development, and communicate results to diverse audiences are important aspects of this role.  In addition, pre-sales and post-sales activities will be conducted in conjunction with our Sales organization.

This individual will be working in a fast-paced commercial environment, interacting with customers as well as other scientists and engineers from a wide variety of backgrounds. This individual is a partner to the customer in the understanding and analysis of data derived through the use of our 3rd generation sequencing platform.

Looking to fill a position in Huntsville, AL USA. The candidate must live near an international airport.



Responsibilities:

  • Assist customers in designing and conducting experiments to effectively utilize the Sequel system instruments in their laboratories
  • Work with Technical Support team to provide timely technical and application assistance in response to customer inquiries
  • Work with Account Managers to identify business opportunities, understand customer research needs, and position appropriate PacBio products and solutions
  • Assist Sales team in conducting scientific presentations to internal and external audiences for pre- and post-sales activities
  • Work with Market Development team to define/develop models for competitive positioning of Single Molecule Sequencing Real-Time (SMRT™) technology
  • Develop and maintain positive relationships with customers and key opinion leaders in assigned territory
  • Be a customer-minded individual with the empathy to understand customer concerns
  • Able to efficiently problem-solve and overcome technical challenges in the field
  • Team player who can effectively integrate internal and field-based activities across functions to support customer requirements
  • Assess the customer's experimental needs and implement training, experimental designs, and analytical approaches to ensure customer success and communicate results to appropriate internal teams
  • Assist in the development of technical documentation and training presentations
  • Provide scientific and applications feedback to R&D, Product Marketing, and Sales teams. Work with these teams to continually improve workflows to support the use of the PacBio platforms.



All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities. 


Position Requirements:

  • Minimum of a Master's degree or have equivalent experience in Molecular Biology/Genetics, Biochemistry
  • 2+ years of experience in field applications and pre-/post-sales customer support; and in installation, training, validation, implementation, and application of next-generation DNA sequencing instruments and assays
  • Experience in operating next-generation DNA sequencing instruments and assays
  • Experienced in molecular biology/molecular genetics, and biochemistry laboratory techniques
  • Experienced in analysis of DNA sequencing data
  • Experienced with common DNA sequence analysis tools and workflows such as sequence alignment, genome visualization, comparative genomics, sequence/structural variation discovery, and epigenetics
  • Excellent verbal and written communication skills
  • Excellent oral presentation skills
  • Experienced in conducting scientific presentations to internal and external audiences for pre- and post-sales activities
  • Familiarity with the scientific publication process and associated experimental design requirements
  • Excellent troubleshooting abilities
  • Demonstrates excellent documentation skills; exhibits thoroughness and attention to detail to ensure that job tasks are completed with a high level of quality
  • Ability to work independently and collaboratively with other field team members
  • Ability and willingness to travel up to 75% of the time

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability, gender identity, and sexual orientation.