Cloud Operations Services Engineer

Raleigh, North Carolina
Nov 25, 2021
Required Education
High School or equivalent
Position Type
Full time
Cloud Operations Services Engineer
United States - North Carolina - Raleigh

Gilead Sciences, Inc. is a research-based bio-pharmaceutical company that discovers, develops and commercializes innovative medicines in areas of unmet medical need. With each new discovery and investigational drug candidate, we seek to improve the care of patients living with life-threatening diseases around the world. Gilead’s therapeutic areas of focus include HIV/AIDS, liver diseases, cancer and inflammation, and serious respiratory and cardiovascular conditions.

Making an impact on a global scale
Inclusion is one of the company’s five core values. That’s because we know that we are stronger and more innovative at Gilead when we are informed by a diverse set of backgrounds, experiences and points of view. Gilead Sciences is a biopharmaceutical company that discovers, develops and commercializes innovative therapeutics in areas of unmet medical need. The company's mission is to advance the care of patients suffering from life-threatening diseases worldwide.

When you join Gilead, you join our mission to change the world by enabling people to live healthier and more fulfilling lives. Come join a mission-driven bio-pharmaceutical organization that values inclusion and diversity, has a strong portfolio of products, and is constantly #CreatingPossible

The IT Enterprise Cloud Operations group works across the organization with all business teams to deliver on Gilead's dedication to bringing life-saving therapies to people in need. You will focus on working closely with the key stakeholders to deliver on the operational hybrid cloud experience to internal customers, manage a team of engineers, manage multiple vendors and be a champion for customer needs. Do you love complex and diverse projects? Join our team and directly impact how we operate as a company.

Responsibilities of the Cloud Operations Services Engineer include:
  • Address the needs of customers, business teams, stakeholders throughout the operations deployment and support process, ensuring that what is delivered meets the provided goals and objectives.
  • Technical delivery on multiple corporate and/or commercial tracks simultaneously.
  • Participate in cross-functional teams during the entire lifecycle of service development, including deployment and post-deployment activities.
  • Handle rapidly evolving issues that arise among systems and platforms in a way that balances operational and enterprise goals.
  • Solicit enterprise direction, goals and strategy, and use it to inform development of operational strategy.
  • Convey the cloud operations vision and other messages requiring action, in a way that encourages people to embrace the vision and builds their enthusiasm about fulfilling it.

Basic Qualifications:
  • High School Degree and Eleven Years Experience OR Associate's Degree and Nine Years Experience OR Bachelor's Degree and Seven Years Experience OR Master's Degree and Five Years Experience

Preferred Qualifications:
  • Previous hands-on experience in On-Prem, Colocation, and hybrid cloud operations.
  • Previous hands-on experience transitioning multiple platforms and applications to Cloud operations
  • 5+ years leading technical project delivery teams in a hybrid cloud environment
  • Experience working with of globally dispersed technical delivery team
  • Extensive background in building roadmaps, create and execute on a strategic vision
  • AWS certified preferred
  • Extensive experience designing, building and operating Microsoft Active Directory on premises, multi-site and multi-region in a hybrid cloud environment
  • Extensive experience with Quest tools related to AD (RMAD)
  • Strong vendor management skills
  • Experience with cloud migration of platforms/applications, data center building and migration
  • Strong implementation and support experience in across multiple OS platforms, Hypervisor platforms, VM concepts and operations, cloud operations and migrations.
  • Solid practical experience defining requirements and executing across multiple specialties, including experience with DB, Application performance, Networking, Systems (hardware/software integration), enterprise level infrastructure.
  • Outstanding communication, organizational, and relationship-building skills, and can collaborate at all levels
  • Familiarity with pharmaceutical industry Good Manufacturing Process (GMP and GxP)
  • Excellent listening, negotiation and presentation abilities

For jobs in the United States:

As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact for assistance.

Following extensive monitoring, research, consideration of business implications and advice from internal and external experts, Gilead has made the decision to require all U.S. employees and contractors to receive the COVID-19 vaccines as a condition of employment. “Full vaccination” is defined as two weeks after both doses of a two-dose vaccine or two weeks since a single-dose vaccine has been administered. Anyone unable to be vaccinated, either because of a sincerely held religious belief or a medical condition or disability that prevents them from being vaccinated, can request a reasonable accommodation.​

For more information about equal employment opportunity protections, please view the ‘EEO is the Law' poster.



Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.

Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

For Current Gilead Employees and Contractors:

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