Senior Manager, Customer Data Quality

Employer
CSL Behring
Location
Summit, New Jersey
Posted
Nov 24, 2021
Ref
R-149515
Hotbed
Pharm Country
Required Education
Bachelors Degree
Position Type
Full time
Job Description

Job Summary

An ideal candidate for this role is someone who possesses strong leadership, project management and problem-solving skills, can work with diverse groups of people from within various departments and levels of the organization including senior leadership, and uses experience and good judgment to deliver solutions that add exceptional business value. This individual will be leading the implementation of large-scale US Commercial Operations initiatives. Candidate will be responsible for managing and coordinating multiple project timelines all at once related to operations implementations, business transformation efforts, and master data business integration. They will work directly with cross functional teams and business leaders to ensure the successful completion of projects. Individual will have direct responsibility for managing the data control team and all day to day activities, ensuring delivery against agreed upon SLAs and overall service delivery of operational activities.

Principal Accountabilities

  • Partner with management to set strategic direction for the business unit

  • Lead initiatives with key internal and external stakeholders, including customers, sales, supply, distribution and operations, to ensure alignment of order to cash initiatives and processes

  • Develop and deliver processes for the team that maintain strategic organization alignment

  • Maintain open communication to keep staff informed of department updates, critical business decisions and corporate messaging; direct updates to corresponding documentation or procedures as needed

  • Lead department processes to ensure adherence to regulatory requirements, corporate policy and industry standards

  • Manage, coach and support development of all team members

  • Communicate and monitor adherence to performance standards, addressing performance issues

  • Review escalated cases and provide remediation, including follow-up with key stakeholders

  • Develop, examine, analyse and present a variety of customer data points, deriving insights to help guide strategic initiatives

  • Manage fast-paced environment and team, with the ability to set and balance competing priorities

  • Lead/manage several projects with multiple deliverables simultaneously

  • Industrious relationship builder undertaking and assisting with a variety of tasks associated to order to cash management Identify, develop and reward top talent while establishing a solid succession plan; build bench strength for critical roles

  • Monitor monthly expenses to seek cost reduction opportunities and react to un-forecasted variances

  • Proactive monitoring of productivity and quality trends; addressing training opportunities

  • Act as a thought leader; place emphasis and value on innovative solutions and calculated risks

  • Identify, develop and reward top talent while establishing a solid succession plan; build bench strength for critical roles

  • Ensure employee diversity and inclusion through hiring practices and work assignments

  • Superior ability to anticipate and de-escalate difficult situations and conversations

  • Able to ensure superior and consistent team quality and productivity results are delivered

  • Manage the HR elements of the team for on-boarding, off-boarding of staff, training and development

Minimum Education Requirements

  • Bachelors of Science or Administration degree.

  • Emphasis in Business or related field preferred.

  • Minimum 3 years of experience in the pharmaceutical industry or a regulated industry, experience with vaccines and/or biologics products highly desirable

  • Ability to act in a complex and rapidly changing business environment, preferably 3 years

About Us

Our Benefits

Seqirus is committed to attracting and retaining world-class employees who are valued for their contributions to achieving business objectives. Learn more about some of the benefits you can participate in when you join Seqirus.

About Seqirus

Seqirus is part of CSL Limited (ASX: CSL). As one of the largest influenza vaccine providers in the world, Seqirus is a major contributor to the prevention of influenza globally and a transcontinental partner in pandemic preparedness. Learn more about Seqirus.

We want Seqirus to reflect the world around us

As a global organisation with employees in 35+ countries, CSL embraces diversity, equity and inclusion. Learn more about Diversity, Equity & Inclusion at Seqirus.

Do work that matters at Seqirus!