Pfizer Connect Enablement and Execution Sr. Manager

ROLE SUMMARY

Do you want to be at the forefront of customer-centric transformation in Pharma? Do you thrive in a startup environment that requires figuring out the people/process/tools components of success and rolling up your sleeves to drive transformation? Are you a project management superstar who can get things done no matter the complexity of the task at hand?

Our vision is to develop Pfizer Connect into an industry leading capability designed to meet our customers where they are by deploying innovative approaches to increase brand awareness, knowledge and understanding of our products, while enhancing our relationships and relevance with our customer base, ultimately leading to increased revenues.

ROLE RESPONSIBILITIES

• Proactively ensure operational issues and identified, prioritized, tracked and resolved in a timely manner; collaborate with BIO Ops, SFA, BAI, BT, Legal, Compliance, Customer Service and other cross-functional teams to assess issues, develop solutions and communicate effectively and efficiently
• Serve as operational support lead and point of contact for various cross-functional partners (e.g., BU sales partners, Marketing, Account Management); ensure clear communication and a high degree of alignment within the organization, both horizontally and vertically, in all areas of responsibility
• Serve as Point of Contact with Pfizer Digital to bring new technologies to Pfizer connect and operationalize their adoption, use, and excellence
• Serve as the Point of Contact with Pfizer BioPharma Operations team to ensure processes and workflows are operationalized with the right support and ownership to be set up for success.
• Provide Project Management support for multiple strategic initiatives involving cross-functional collaboration and ownership.
• Lead and participate in various strategic and operational initiatives with a startup mentality and can-do attitude

BASIC QUALIFICATIONS

• BA/BS Degree required
• Min 5 years of experience; less with advanced degree
• Strong project management skills and proven experience in managing large cross-functional initiatives in context of ambiguity
• Self-starter attitude and change-agile mindset
• Strong communication (written and verbal), influencing, negotiating, listening and interpersonal skills to effectively develop / maintain productive internal and external relationships.
• Strong internal networking skills to solicit information and integrate industry best practices to the organization
• Ability to manage competing priorities and balance multiple projects in a dynamic, fast-paced environment and responding quickly to feedback through iterative design

PREFERRED QUALIFICATIONS

• Agile certification
• Inbound and Outbound contact center operations experience
• Customer-centric transformation experience
• Digital transformation experience
• Experience with pharma sales processes, technologies

  
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Other Job Details:

• Last Date to Apply for Job: December 7, 2021
• Non-Standard Work Schedule, Travel or Environment Requirements
• Some light domestic travel may be required, primarily between NYHQ and Pfizer Connect Centers
• Relocation support available

Pfizer requires all U.S. new hires to be fully vaccinated for COVID-19 prior to the first date of employment.  As required by applicable law, Pfizer will consider requests for Reasonable Accommodations.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations.  These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure.  Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act.  Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government.  If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.  Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.  Pfizer is an E-Verify employer.

Mkt & Sales/Commercial Bus