Director Technology Strategy - Resource and Operating Model

Lake County, Illinois
Nov 22, 2021
Required Education
Bachelors Degree
Position Type
Full time
About AbbVie
AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.

About Strategy & Continuous Improvement Team

This is a new and exciting organization within the Advancit team of Business Technology Solutions (BTS). Our remit is to ensure that BTS is ready for the future while continuing to explore and address opportunities to improve what we do today. Our team is currently accountable for:

  • Overall BTS strategy
  • Strategic technology planning
  • Establishing Capability frameworks, roadmaps and driving investment prioritization against the strategic imperatives
  • Operating model transformation
  • Talent and workforce strategy
  • Learning Strategy and implementation
  • AbbVie’s enterprise digital strategy
  • Continuous Improvement

Many of these areas are greenfield and an excellent opportunity for us to shape the future of how AbbVie leverages data and technology to create a remarkable impact on patients.



Technology is rapidly becoming an integral part of how businesses operate, evolve and advance and is creating an incredible opportunity for technology professionals within AbbVie to make a direct, relatable impact on AbbVie’s mission. At the same time, the speed of change in technology is faster than it was ever before. The COVID-19 pandemic has, additionally created a lasting impact on people’s thinking about working location, remote working, and the definition of work flexibility. These converging trends require us to take a strategic look at the future state of our Business Technology Solutions (BTS) organization and ensure that AbbVie BTS is ready now, for the future.  We are seeking a passionate leader to help us define and implement the human capital management (HCM) including skill/capability needs, workforce planning/forecasting, and development strategy and operating model focus for AbbVie BTS which enables us to transform into an agile learning organization that can respond to the shifts both within the healthcare industry, but also within the technology domain.

You will take a leading role in shaping and executing the strategy of how we approach the operating model strategy and direction and subsequent human capital needs holistically. Through this strategic understanding and thought leadership, you will lead the BTS organization to define the key business questions and challenges facing our current state as well as readiness for the future. Translation of these questions/challenges into actionable and sustainable initiatives is essential to enable the development of recommendations and solutions.


To achieve the outcomes on the above charter, you will need to build a strong internal and external peer network, as well as strong partnerships with AbbVie HR and Human Capital Planning members, which allow us to anticipate opportunities and benchmark BTS’ workforce and operating model strategy against the best-in-class technology organizations and help differentiate AbbVie BTS as a top tier business technology organization within the industry.


You will drive the overall change journey for BTS with regards to the implementation of the HCM and Operating model changes. This includes stakeholder understanding, management of the change journey, communication planning, enablement, and driving adoption.


This role will report into our Senior Director, Strategy & Continuous Improvement and will work closely with your peers within the team, VPs of the individual business technology organizations (BTOs) and other key business and technology leaders throughout the organization.


Objectives: Build a collaborative partnership with technology and functional domain senior leadership.  Develop and guide delivery of HCM and Operating model strategies that address prioritized business problems and align with our overall BTS short- and long-term strategies. Drive established outcomes through building strong partnerships across the AbbVie ecosystem.        




Strategy & Influence: Collaborate with HR Business partner and BTS leaders on defining the talent needs of the workforce and talent strategies and Operating model strategies while addressing immediate challenges in the near term. Develops, adapts, and executes strategies to achieve key outcomes for all of BTS.

Process Improvement: Make significant contributions to improving our overall Operating model, HCM, and Capabilities strategies by synthesizing what are the correct strategies for each organization within BTS and implementing them. In Partnership with HR, establish a comprehensive location strategy for technology talent, that allows the organization to tap into talent who might otherwise not be accessible to us, while at the same time, define and communicate our location strategy to internal talent to ensure we can retain and maintain an extremely engaged technology workforce.

Change Management: In partnership with our OCM lead, craft an intentional change journey to drive adoption of the new operating model and talent and workforce strategies.

People Management: Responsible for managing and developing a team of leaders and individual contributors, building a high performing team.

Results: Work across multiple BTS leaders to create the 1–3 year prioritized roadmap for HCM strategies and Operating model and associated tactical plans. Evolve the operating model across BTS to adapt to the ever-changing environment. Evolve and embed an outcome-based focus across all parts of BTS that facilitates effective decision making in how we operate, hire, and develop as a technology organization.

In partnership with early career development team, refine our early career development program to ensure we have targeted strategies and university partnerships aligned to bring the best and the brightest technology talent entering the workforce, to AbbVie.

Impact: Drive and make decisions that influence the financial, employee and cultural impacts to BTS and AbbVie. Establish measures for monitoring success and making data driven decisions. Partner with all business technology leaders as well as HR to clearly define and implement an evergreen equity, equality, diversity, and inclusion strategy for BTS, which creates the strongest, most diverse technology organization within our industry.

Relationship Building: Builds collaborative relationships and effectively interacts frequently with business and/or technology senior leadership and vice presidents. Interactions focus on top priority project and influencing strategic decisions. Interacts well with diverse groups across business and technology functions and maintains strong working relationships with internal and external collaborators.

Culture: Consistently demonstrate Abbvie's Ways of Working and Leadership Attributes to drive an organizational culture that is purpose driven, has high trust, focused on innovation and is nimble in its response to change.  Effectively manages performance, provides timely feedback, appropriately rewards and recognizes valuable achievement, develops talent, and creates a succession pipeline. Understand and execute AbbVie's vision, goals and strategies.



•Bachelor’s Degree or equivalent education and 10+ years of experience.  Masters degree and work experience in the pharmaceutical industry preferred. Will consider 14+ years of relevant experience in a related technical field.
•Effectively connects employee and BTS functional goals to business and/or overall Abbvie goals. Excellent written and verbal communication skills. Proven ability to drive outstanding employee performance and engagement through developing, coaching, motivating, energizing and inspiring team members.
•Experience managing teams of at least 10 people with a resource mix of managers, employees, matrixed teams, virtual teams, contractors and managed service providers.
•Ability to communicate problems in terms that are understandable to BTS Leadership and end users at all levels.
•Subject matter expert in technology and/or business domain.
•Experience managing a budget of at least $10 million.
•Experience in technology operation, strategy, planning and implementation and/or relevant business domain preferred.
•Bachelor's Degree with 10 years’ experience; Master's Degree with 9 years’ experience; PhD with 5 years’ experience.


Significant Work Activities
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Yes, 20 % of the Time
Job Type
Job Level Code
Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.