Care Model Operations Manager

Lake County, Illinois
Nov 17, 2021
Required Education
Bachelors Degree
Position Type
Full time
About AbbVie
AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.

  • Responsible for compliance with applicable Corporate and Divisional Policies and procedures
  • Manage and oversee operations of the ECO system operations and ensure smooth business operations.
  • Responsible to manage priorities across different support team to align with business priorities.
  • Establish and maintain high-quality relationships with all levels across the company and with external partners.
  • Responsible for support team resource planning for the Care model Operations and meet with leadership on regular basis to review the resource plan.
  • Responsible to meet with business operations team on regular basis and ensure IT operations process meet the need of the business and tweak the Ops process as needed.
  • Responsible for reporting KPIs and Care Model operations statuses.
  • Responsible to work with internal and external support team for issue escalation and find short term and long-term solutions to operational issues that impact business.
  • Continuously optimize the support processes and identify opportunities for improvements in the tools, process, technology and people used to support the business operations.
  • Responsible to review and approve the testing cases to ensure testing covers the critical use cases in the lower environment.

    Bachelor's Degree with 8 years experience; Master's Degree with 7 years experience; PhD with 3 years experience. Preferably in business, information systems, or a discipline closely related to the client area served,experience to include project management, 1-2 years supervisory experience, employee development, business and process experience
  • Minimum of 8 years work experience in managing operations and testing across multiple large applications.
  • Experience to include project management, 1-2 years supervisory experience, employee development, business and process experience.
  • Minimum of 5 years of experience in supporting applications built on combination of TIBCO, .Net, MS SQL Server or other RDBMS and Salesforce platform.
  • Minimum of 5 years of experience in supporting heterogenous applications with realtime integrations and Integration testing experience.
  • Must have working experience in agile development methodology and DevOps.
  • Working experience in GxP system preferred.
  • Working experience in Salesforce health/service cloud is preferred.
  • Excellent written, verbal communication skills and can effectively communicate with Product Owners, architects, leads and leadership team.

Significant Work Activities
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Job Type
Job Level Code
Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.