Sr Mgr Patient Support Programs

Sleepy Hollow, New York
Nov 03, 2021
Required Education
Bachelors Degree
Position Type
Full time

The Sr. Manager of Patient Support Services Operations position is for someone who thrives in a fast-paced, upbeat US Market Access group. We seek someone who will be responsible for handling the patient reimbursement, adherence, and financial support programs. The successful candidate will thrive in a launch environment and be able to meet key launch deliverables.

You will develop and maintain a high-level of collaboration and integration with all cross-functional Regeneron staff, including Field Teams, Brand Marketing, Training, Market Access, Trade, Reimbursement, and Market Research.

A typical day may include the following:

  • Facilitate the day to day operations of the reimbursement, clinical and financial support activities (e.g. BV, PA, Appeals, supplemental injection training, patient adherence support, refill reminders, product education, copay, Free Goods, etc.)
  • Participate in and support the development of strategies and tactics that improve the patient and provider experience from initial prescription through adherence, with a focus on technology
  • Develop, build, and launch program correspondences and materials (i.e., content and processes) for these support programs
  • Collaborate with Alliance counterparts (if applicable) and consumer & HCP marketing to implement appropriate adherence strategies
  • Assist in the planning and execution of innovative service offerings to support currently approved and pipeline products
  • Understand and analyze program data to effectively communicate information to different functional areas in the commercial organization (including Sr. management, field teams, marketing, and market access)
  • Provide outstanding customer service to internal customers (Field Sales and Reimbursement teams, marketing, medical, etc.) and external customers (vendors, physicians, office staff).
  • Represent the team in Joint Review Committee meetings to advance correspondences for both field and supplier use

This role may be for you if :

You can deliver innovative achievements independently without the reliance of agency support.

You possess excellent oral and written communication skills to support tactic development and presentation creation.

You have experience in leading a reimbursement or patient assistance program, with a strong focus on reimbursement support offerings and affordability programs.

To be considered for this opportunity, you must possess the following:

Bachelors degree, and a proven knowledge of the U.S. healthcare systems, including expertise in health care financing and reimbursement policies related to the pharmaceutical industry, with application in a wide array of clinical settings and reimbursement strategies in all market segments. Product launch experience is desired. Clear understanding of the implications of payer and reimbursement policy impact on prescriber and patient behaviors as well as sales force activity. Proven track record to run multiple projects and excellent ability to prioritize. Must be an ethical, standout colleague and have the ability to work in a cross-functional team environment - supplying creative ideas and positive energy to the group.

Does this sound like you? Apply now to take your first steps toward living the Regeneron Way! We have an inclusive and diverse culture that provides amazing benefits including health and wellness programs, fitness centers and stock for employees at all levels!

Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application process. Please contact us to discuss any accommodations you think you may need.