Senior Payroll Analyst - Shared Services

Raleigh, North Carolina
Oct 27, 2021
Required Education
High School or equivalent
Position Type
Full time
Senior Payroll Analyst - Shared Services
United States - North Carolina - Raleigh

Gilead Sciences, Inc. is a research-based bio-pharmaceutical company that discovers, develops and commercializes innovative medicines in areas of unmet medical need. With each new discovery and investigational drug candidate, we seek to improve the care of patients living with life-threatening diseases around the world. Gilead’s therapeutic areas of focus include HIV/AIDS, liver diseases, cancer and inflammation, and serious respiratory and cardiovascular conditions.

Making an impact on a global scale
Inclusion is one of the company’s five core values. That’s because we know that we are stronger and more innovative at Gilead when we are informed by a diverse set of backgrounds, experiences and points of view. Gilead Sciences is a biopharmaceutical company that discovers, develops and commercializes innovative therapeutics in areas of unmet medical need. The company's mission is to advance the care of patients suffering from life-threatening diseases worldwide.

When you join Gilead, you join our mission to change the world by enabling people to live healthier and more fulfilling lives. Come join a mission-driven bio-pharmaceutical organization that values inclusion and diversity, has a strong portfolio of products, and is constantly #CreatingPossible

The Sr Payroll Analyst reports to the Sr Manager of Payroll Operations and Customer Service. This role is responsible for the execution of payroll processing, tax withholding, compliance, and customer service for United States employees. This position requires an individual who is self-motivated, innovative, effectively multi-tasks, prioritizes work, demonstrates accountability, and collaborates with internal and external business partners to perform best practice payroll solutions.

The Sr Payroll Analyst is accountable for executing on all activities to align with best practices through increased use of technology to create capacity, increase efficiency, quality, and ensure systems and internal controls adequately support U.S. payroll, employment taxes, all applicable labor laws, regulations, and company policies. A high degree of professionalism and discretion is mandatory in handling sensitive and confidential information.

Key responsibilities

Operations/Technology/Continuous Improvement
  • Responsible for providing operational support to U.S. payroll for approximately 7,000 employees in multiple states
  • Deliver high quality customer service to employees by using modern technology (ex. virtual agent), developing and maintaining content for self-service, and enhancing the customer experience
  • Actively participate in implementing new payroll technology and integrating business partner needs to deliver high quality service to employees
  • Support year-end payroll processing/reporting (W-2's)
  • Perform reporting of equity compensation (ESPP, RSU's, stock options, etc.)
  • Resolve problems by analyzing reports, applying good judgment, and escalating unresolved issues
  • Utilize emerging technology and best practice to increase efficiency and quality of service delivery
  • Actively participate in process improvement initiatives
  • Support strategic and cross functional projects

  • Responsible for the execution and delivery on payroll processing controls
  • Accountable for actively participating and enforcing the internal control environment over the financial as well as the business process aspects of the payroll business process
  • Provide guidance and direction to business partners for various federal, state, and local legislation
  • Accountable for executing on process integrity, internal and SOX controls, and compliance with all applicable laws and regulations

Business Partnering/Customer Engagement
  • Build and maintain credibility with internal/external business partners and employee population from a Business Service Center model.
  • Actively partner with various internal/external business partners to deliver on payroll activities
  • Accountable for service delivery against agreed and evolving KPI's and Service partnership agreements.
  • Collaborate and partner with cross functional business partners and International colleagues to identify and implement options to improve the quality of service delivery from a global perspective and pursue opportunities for global process delivery in line with best practices

  • Promote a positive team environment
  • Consistently demonstrate leadership and support to all payroll staff
  • Advocate for global standardization and partnership with International colleagues on project initiatives

Knowledge and skills
  • Delivery of process related training
  • Develop global process maps, desk-top manuals and documentation
  • Excellent interpersonal skills, an inquisitive mind, and the ability to work effectively with multiple, cross-functional stakeholders
  • Strong analytical skills and a critical thinker; must have the ability to use excellent judgment and resolve issues with dexterity and effective decision making
  • Excellent communications skills: written, verbal, and presentation
  • Be results-driven and thrive in a fast-paced, dynamic environment
  • Operate successfully across diverse geographical locations and cultures

Basic Qualifications
  • 4+ years experience and proven knowledge of payroll operations best practice programs in a multi-national corporation
  • 1+ years experience with SAP or best practice ERP systems
  • 2+ years of experience utilizing a support ticketing system to enable best practice customer experience
  • Advanced proficiency with Microsoft tools (Outlook, Word, Visio, PowerPoint) especially Excel (V-Lookups, Pivot-Tables, Sum Ifs, etc.)

Preferred Qualifications
  • BA or BS degree in Accounting and/or Finance
  • Knowledge of US GAAP and SOX Controls.
  • CPP certification
  • Experience with Workday (HCM and Time & Attendance)
  • Experience with ADP, Workday, or SAP for payroll processing and disbursement
  • Experience working in a global Finance organization
  • Experience in biotech or pharmaceuticals industry

Gilead Core Values
  • Integrity (always doing the right thing)
  • Teamwork (collaborating in good faith)
  • Excellence (working at a high level of commitment and capability)
  • Accountability (taking personal responsibility)
  • Inclusion (encouraging diversity)

For jobs in the United States:

As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact for assistance.

Following extensive monitoring, research, consideration of business implications and advice from internal and external experts, Gilead has made the decision to require all U.S. employees and contractors to receive the COVID-19 vaccines as a condition of employment. “Full vaccination” is defined as two weeks after both doses of a two-dose vaccine or two weeks since a single-dose vaccine has been administered. Anyone unable to be vaccinated, either because of a sincerely held religious belief or a medical condition or disability that prevents them from being vaccinated, can request a reasonable accommodation.

For more information about equal employment opportunity protections, please view the ‘EEO is the Law' poster.



Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.

Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

For Current Gilead Employees and Contractors:

Please log onto your Internal Career Site to apply for this job.