Product Supply/Customer Service Liaison

Rocky Mount, North Carolina
Oct 13, 2021
Required Education
Bachelors Degree
Position Type
Full time
Why Patients Need You

Our breakthrough would not make it to the hands of patients without our pharmaceutical manufacturing team. We rely on a team of dedicated and agile members, who understand the importance and impact of their role in Pfizer's mission. Patients need colleagues like you who take pride i their work and always look to improve outcomes. You will help ensure that patients and physicians have the medicines they need, when they need them.

What You Will Achieve

Product Supply/Customer Service Coordinator investigates, evaluates and proposes solutions for product issues impacting market supply continuity. Develops recommendations for release plan priority based on data from Pfizer systems and communication with Above Site Team, DSA and Product Supply Management. Responsible for updating the Latest Best Estimate (LBE) release date which provides visibility of supply plan to the downstream network stakeholders. Also, keeps the IMEX boards release portion updated, to provide internal visibility to drive action closure.

How You Will Achieve It
  • Evaluates risks of supply based on market coverages, using Pfizer Tools (SAP, Tableau, OSCAR, BOBJ, etc.)
  • Escalates supply issues with Product Supply and Planning Management in order to drive internal solution and mitigation.
  • Point of contact in regards of product prioritization and network levels of supply.
  • Work with Buyer/Planners to support the Supplier Specification System.
  • Support Buyer/Planners and team with analyzing and setting inventory safety stock levels based on demand.
  • Support inventory and inventory budget metrics through the Material Review Board.
  • Support data requests from multiple groups in support of investigations.
  • Assist Product Supply Manager with metrics maintenance, i.e. product release attainment, projections, customer service, etc.


Must Have
  • Bachelor’s degree with 3 years’ experience in pharma industry or supply chain
  • Project management experience
  • Knowledge of manufacturing and supply chain processes
  • Excellent computer skills involving data and document management, experience with word-processing, spreadsheet, and database software are required.
  • Experience in ERP or Metrics systems (AS400, SAP, Tableau, BOBJ) • • Individual must be flexible and capable of prioritizing projects, meeting deadlines, and working well under pressure.

Nice to Have

  • APICS CPIM/CSCP Certification
  • Experience in ERP or Metrics systems (JDE, SAP, Tableau, BOBJ)
  • Superior attention to detail, strong project management, organization, communication (both verbal and written), presentation, interpersonal skills and problem-solving skills are required.
  • Individual must be flexible and capable of prioritizing projects, meeting deadlines, and working well under pressure.




Use a computer terminal 8 hours per shift. Availability to respond after hours and on weekends to support 7x24 production operations.


Schedule is on 1st shift from M-F, typically 8am - 5pm. Availability to respond after hours and on weekends to support 7x24 production operations.

Other Job Details

  • Last Date to Apply for Job: October 28, 2021
  • Eligible for Relocation Package: YES

Pfizer requires all U.S. new hires to be fully vaccinated for COVID-19 prior to the first date of employment.  As required by applicable law, Pfizer will consider requests for Reasonable Accommodations.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations.  These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure.  Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act.  Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government.  If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.  Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.  Pfizer is an E-Verify employer.

Logistics & Supply Chain Mgmt