BSA- Marketing Automation Platform

Lake County, Illinois
Oct 12, 2021
Required Education
Bachelors Degree
Position Type
Full time
About AbbVie
AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.

Primary Responsibilities / Duties:

  • Perform duties as a Business Analyst in the implementation of Sales Force Marketing Cloud workstreams within Commercial Patient Services
  • Gather, analyze, evaluate and document business requirements, consult with personnel from various teams/ vendor partners and identifies area for the development of technical solutions to automate and/or improve business processes.
  • Responsible for delivering precise functional specifications to include process workflows, business rules, interface design specification and source to target data mapping to the integration team.
  • Works directly with business unit clients to understand specific business processes and needs and opportunities for improvement; identifies IT capabilities and information required to support the business processes
  • Participate in scrum, track the RAID logs to closure, and ensure on time delivery of project milestones
  • Assist in User Acceptance Testing (UAT) that includes test strategy and script design along with execution and facilitation. Identify and prepare test data and manage data exchanges between partners. Conduct presentations for End Users on the proposed technical solutions per the Business requirements.
  • Responsible for the Software Life Cycle documents (SLC) in document management system. Responsible for creation, analysis and tracking defects, enhancements, and configuration changes to closure in the Service Now platform adhering to Standard Operating Procedure(s) of the organization.


Qualifications and Experience:

    Bachelor's degree and 2 years of experience as a BA preferably in the pharmaceutical industry or Master's degree in Information Systems or related field is required.
  • Adept in Agile framework and scrum/Kanban methodologies

Skills / Experience Requirements

  • Ability to develop and prepare use cases/ user stories, functional specifications, and mapping documents for data integration and technical requirements
  • Knowledge of Project Management practices will be desirable
  • Ability to function effectively in an environment with multiple and fluctuating priorities
  • Exceptional communication and interpersonal skills, with proven ability to building trust, listen, and ask effective questions.
  • Experience working with cross-functional team

Significant Work Activities
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Job Type
Job Level Code
Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.