Key Accounts Director (NorthEast)

Working from Home
Oct 12, 2021
Required Education
Bachelors Degree
Position Type
Full time
GRAIL is a healthcare company whose mission is to detect cancer early, when it can be cured. GRAIL is focused on alleviating the global burden of cancer by developing pioneering technology to detect and identify multiple deadly cancer types early. The company is using the power of next-generation sequencing, population-scale clinical studies, and state-of-the-art computer science and data science to enhance the scientific understanding of cancer biology, and to develop its multi-cancer early detection blood test. GRAIL is headquartered in Menlo Park, CA with locations in Washington, D.C., North Carolina, and the United Kingdom. GRAIL, LLC is a wholly-owned subsidiary of Illumina, Inc. (NASDAQ:ILMN). For more information, please visit

GRAIL is seeking a Key Accounts Director to establish and integrate GRAIL products and services, with health systems and other key accounts. This individual will possess the capabilities to fully represent GRAIL’s overall product portfolio and technological platform at a health system and/or payor level and evolve our value proposition to surpass the account’s needs. You will develop business relationships with key influencers and executives while creating an engaging and sustainable customer experience with our key accounts is essential to success. The ideal candidate will cover ME, VT, NH, MA, NY, RI, CT, E PA.  
You will:
  • Network with various partners across the account and in the market and develop a breadth and depth of relationships within each account to ensure an understanding of each account’s objectives, goals, drivers and challenges
  • Profile key accounts to understand the quality and economic flow, and define precision medicine/genomics decision-making processes
  • Understand and anticipate the account's goal and needs across the system of care and to find opportunities to develop and deliver resources
  • Prepare integrated account plans to help identify challenges to successful customer interactions, implementing the right internal mechanism as appropriate to mitigate them
  • Work to ensure the account’s needs are appropriately met to ensure GRAIL delivers a patient-focused customer experience
  • Collaborate with payer access and marketing team to bring the voice of the customer in development of GRAIL product and technology value propositions
  • Develop and own key accounts through strong collaboration and strategic coordination with other GRAIL roles that also support the accounts
  • Manage account’s evolution and any potential impact to GRAIL’s strategy and monitor and ensure alignment across GRAIL on each Account’s business position
  • Understand current state and emerging trends in business operations affecting practice management such as Annual Report, payer initiatives, EMR capabilities, and clinical care pathway development
  • Maintain a future focus on emerging trends and patient care needs in cancer early detection, uncovering and reporting underlying issues that may inform broad or account-specific strategies
  • Ensure access to GRAIL's products are achieved and in a compliant manner

Your background should include:
  • BS/BA degree preferably with a science/ healthcare major and/or advanced science, public health or allied healthcare degree
  • Minimum of 10 years with demonstrated strong account management experience leading substantive revenue generating accounts
  • Demonstrated success implementing product and service solutions with health systems or health plans in prior roles
  • Ability to build and develop customer relationships including the ability to effectively represent GRAIL and its products to senior levels of management and key leaders with vision
  • Innovative thinking and exceptional eye for business, analytical and problem-solving skills
  • Strong understanding of compliance-related concepts including the laws, regulations and policies that govern marketing and sales activities and the importance of compliance in all job-related function
  • Ability to understand, distill and communicate complex scientific and public health related concepts
  • Experience in partnership models with health systems and payers
  • Health system, oncology and diagnostic experience preferred
  • Track record of working with objective based goals and success in achieving them

GRAIL is an Equal Employment Office and Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. We will reasonably accommodate all individuals with disabilities so that they can participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Following extensive monitoring, research, consideration of business implications, and advice from internal and external experts, GRAIL has made the decision to require all U.S. employees receive the COVID-19 vaccines as a condition of employment. “Full vaccination” is defined as two weeks after both doses of a two-dose vaccine or two weeks since a single-dose vaccine has been administered. Anyone unable to be vaccinated, either because of a sincerely held religious belief or a medical condition or disability that prevents them from being vaccinated, can request a reasonable accommodation.

GRAIL, Inc. and its affiliates and subsidiaries ("GRAIL") does not accept any liability for fees for resumes from recruiters or employment agencies (“Agency”), without a binding, written recruitment agreement between GRAIL and Agency describing the services and specific job openings (“Agreement”).  GRAIL may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place.  Any email or verbal contacts with any person within GRAIL is inadequate to create a binding agreement.   Agencies without an Agreement are requested not to contact any hiring managers of GRAIL with recruiting inquiries or resumes.  Agencies interested in partnering with GRAIL may contact GRAIL's HR Department through our Customer Service team.