Business Program Lead, External Supply

Tampa, Florida
Oct 10, 2021
Required Education
Bachelors Degree
Position Type
Full time


The incumbent, ES Business Program Lead, is primarily responsible for the following:

  • Accountable and responsible for the establishment and management of a program management office (PMO) approach for complex multi-faceted global External Supply (ES) initiatives such as Lightspeed Programs for New Products, Critical Product Supply Remediations, Acquisitions, and Manufacturing Network Strategies Deployment such as Divestitures with internal Pfizer Sites and External Partners (e.g. CMOs). This includes understanding and adapting the PMO to the overall identified business strategy and deliverables and subsequently establishing/coordinating complex T4 & T5 levels of a multi-layered governance leveraging enterprise principles for an ES BU and/or ES Network Design & Performance (NDP) unit
  • Responsible for setting the program management objectives & delivering the plan with the respective ES business unit leader, New Products, Business Integration (NPBI) Lead, ES Operations Leads, NDP, etc, ensuring stakeholders are identified/engaged, coordinating internal communications and high level of program management oversight
  • Work with ES Operation leads, NPI leads and NDP to leverage technical & business acumen to drive actionable solutions to highly complex issues/events to meet identified business critical needs that provides for programs meeting its timelines associated to tech transfers, contractual commitments, etc.
  • Leverages and engages with multiple communication platforms and techniques to ensure stakeholders understand business priorities. This includes driving awareness of issues across multiple layers of T3/T4/T5 stakeholders. Ensuring an open effective communication environment for internal and external partner stakeholders that include ES Ops Leaders, PGS Subject Matter Experts (SMEs), and where needed Contract Manufacturers (CMOs) stakeholders required to ensure timeline and metric adherence. Where needed, resolve delays in consultation with ES BU Lead or T5
  • Lead Leads all program metrics and reporting requirements for the complex program that includes, managing metric tracking & reporting, independently addressing technical & business actionable shortfalls with SMEs (via Ops Leads if appropriate) and coordinating escalations if issue resolution not identified
  • Develops and leverages resources to implement innovative ideas/processes in support of driving successful outcomes to meeting or accelerating critical milestones which includes gather progress and opportunities of CMO related activities, enables continuous improvement efforts such as problem solving through operational excellence


The incumbent is accountable for the following:

  • ES Business Program Management – Responsible to establish the program management for complex multi-faceted global programs such as Lightspeed, acquisitions, divestitures, etc. Stand-up and manage of key program management tools, including RACI across VSOT and other functional team members, micro-step plans, standardized status reporting and risk / issue management tool, communications plan for various leadership forums
  • Multi-layered Governance (T4/T5) Management (Internal/External Partners) – Accountable and responsible to establish and coordinates complex T4 & T5 levels and Steering Committees, where applicable of a multi-layered governance leveraging based on IMEx principles for an ES BU, NPBI team and/or ES NDP unit. Ensures governance structure and meeting content/cadence are established for stakeholder understanding, visibility and accountability to meet timelines and deliverables
  • Technical & Business Activity Management – Responsible for working with the Operation leads, NPI leads, NDP and any other stakeholders/colleagues to facilitate actionable resolution or identified business critical needs for programs meeting its timelines associated with tech transfers, contractual commitments, etc.
  • Complex Metric Management, Reporting & Issue Resolution - Responsible to work with key stakeholders (Internal and External Partners, where appropriate) for data metric collection for T4 & T5 Huddles and Steering Committees, where appropriate. Operates program management routines on an identified needed cadence and adjusts based on business needs and drivers. Independently addresses technical & business actionable shortfalls with SMEs (via Ops Leads or other SMEs, if appropriate) and coordinate escalations for issue resolution that requires decision making by T5 leadership
  • Complex Communication Reporting and Management – Responsible for the program management communication plan and stakeholder engagement. Operates a structured process with ES BU, Operations Lead, NPBI Lead to ensure that a timely, actionable updates are provided
  • Program Management Continuous Improvement - Develops and leverages resources to implement innovative ideas/processes in support of driving successful outcomes to meeting or accelerating critical milestones. Drives business process enhancement, problem solving etc leveraging operational excellence principles


Level of Education:

  • Minimum Bachelor’s degree (Engineering, Science, Technical, or Supply Chain) or related discipline
  • Formal Project Management education (e.g. Certified PMP)


  • Minimum 10+ years related professional experience
  • In-depth and extensive demonstrated knowledge of advanced MS Office Suite (ie PowerPoint, Excel, Word, Outlook) use and ability to utilize digital platforms
  • Project Management and/or Operational Excellence experience
  • Operational, Technical, Supply Chain, and/or Quality experience
  • Working in a global environment


  • Fluency in English

Knowledge & Skills:

  • Knowledge and understanding of pharmaceutical manufacturing processes and regulatory requirements
  • Excellent verbal and written communication skills is a must
  • Demonstrated ability to participate in teams at all levels of management
  • Ability to work autonomously and be a self-starter
  • Must have expert knowledge in MS Office Suite (i.e., PowerPoint, Excel, Word, Outlook)
  • Well-developed interpersonal skills including leadership, integrity, team orientation, flexibility, and creativity
  • Experience in projects that require collaborative approaches; strong analytical skills; ability to understand business issues and processes


  • Business degree complementary to a science degree
  • Experience in operations with CMOs or external suppliers
  • Comfortable working in a fast-paced and changing environment
  • Able to manage a large set of data and able to stratify / arrange them to highlight key information
  • Comprehensive knowledge of a broad range of operational excellence methodologies / programs
  • Ability to define, evaluate and recommend improvement opportunities across the E2E to achieve and sustain improvements
  • Strong business acumen with manufacturing and supply chain experiences preferred
  • Demonstrated ability to influence stakeholders at all levels of the organization and a proven track record in change management
  • Strong communication and interpersonal skills to guide and / or lead diverse teams
  • Strong analytical and problem solving
  • Adaptable to work priorities in response to complex and rapidly changing environment
  • Ability to navigate ES organization and operate in a multicultural environment
  • Develop and execute strategies with minimal guidance

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.


  • <15% travel required (primarily US and/or Europe)


  • Last date to Apply - Oct 15, 2021
  • Eligible for Employee Referral Bonus - Yes

Pfizer requires all U.S. new hires to be fully vaccinated for COVID-19 prior to the first date of employment.  As required by applicable law, Pfizer will consider requests for Reasonable Accommodations.

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EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.  Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.  Pfizer is an E-Verify employer.