TechOps Business Analyst - Lab Systems

Cambridge, MA
Oct 08, 2021
Required Education
Bachelors Degree
Position Type
Full time

Why Join Intellia? 

Our mission is to develop curative genome editing treatments that can positively transform the lives of people living with severe and life-threatening diseases. 

Beyond our science, we live our four core values: One, Explore, Disrupt, Deliver and feel strongly that you can achieve more at Intellia. We have a single-minded determination to excel and succeed together. We believe in the power of curiosity and pushing boundaries. We welcome challenging thoughts and imagination to develop innovative solutions. And we know that patients are counting on us to make the promise a reality, so we must maintain high standards and get it done. 

We want all of our people to go beyond what is possible. We aren’t constrained by typical end rails, and we aren’t out to just “treat” people. We’re all in this for something more. We’re driven to cure and motivated for change. Just imagine the possibilities of what we can do together.   

How you will Achieve More with Intellia:

Intellia Therapeutics, Inc. is seeking a TechOps Business Analyst - Lab Systems based at our Cambridge, MA site. In this role, you will support R&D, TechOps and Quality groups, providing application administration support, training, and troubleshooting. This includes understanding the business processes of the groups we work with and applying technical expertise to assist in the software implementation and application administration and support. Other key responsibilities include:

  • Communicating issues, technical failures, and projects status updates to direct manager

  • Reviewing and implementing change controls associated with these applications for impact to the GMP systems and lab processes

  • Performing project management activities in support of business process improvements

  • Leading, managing, and keeping track of deliverables and timelines

  • Providing support for investigative and troubleshooting laboratory data needs and lab systems

  • Partnering with internal business stakeholders (R&D, TechOps, Quality etc.) to understand their business as well as their data integration needs

  • Participating in the full project development life cycle, end-to-end, from design, implementation and testing, to documentation, delivery, support, and maintenance

  • Creating and proposing technical design documentation, including current and future state workflows and user requirements


About You:  

Do you bring working knowledge of databases and laboratory applications including LIMS, CMMS, SDMS, and Chromatography Data Systems (e.g., Waters Empower software)? Our ideal candidate will have experience working in a GMP regulated environment, and experience with project support and software validation. We will also look for knowledge in following areas of business analysis/support: 

  • Software product requirements analysis and documentation 

  • Data management and software configuration/administration 

  • Software QA testing and documentation 

  • Incident or issue tracking systems (e.g., Helpdesk)

  • Demonstrated ability to work independently as well as part of a team, to complete assignments within defined time constraints

  • Strong ability to comprehend complex problems and apply knowledge to propose potential solutions

  • Analytical skills to be able to understand the needs of customers and work out priorities

  • Strong written and oral communication skills as well as organizational skills

  • Demonstrated ability to work effectively under established guidelines and instructions

  • Ability to collaborate effectively in a dynamic, cross-functional matrix environment

Technical Requirements: 

  • Understanding of regulatory and compliance needs related to GxP systems such as 21 CFR Part 11, GAMP 5 guidance, FDA regulations, Data Integrity, GDPR, GCP, etc. 

  • Working knowledge of databases and laboratory applications including LIMS, CMMS, SDMS, and Chromatography Data Systems (e.g., Waters Empower software) desired 

  • Comprehensive understanding of the Software Life Cycle and cGMPs regulatory requirements 

  • Application administration and support (e.g., LIMS, SDMS, CMMS etc.) 

  • Laboratory processes and instrumentation

  • Business analysis of GxP systems and processes

  • Windows client and server operating system knowledge

  • Basic knowledge of databases and SQL 


Meet your Future Team: 

This role will report directly to the Associate Director, R&D Systems, Information Technology. The R&D Systems’ team is made up of two other individuals, who bring a range of experience and knowledge. While a small team, you will join a group of passionate individuals who enjoy working with one another. Within the R&D Systems group, our stakeholders will include business functions from Research, TechOps, Quality and Clinical.

While the IT team is currently working virtually, we are tentatively planning a return to the office in September. Although in a virtual environment, the group has made it a priority to continue to foster a sense of community. This includes virtual happy hours, team all-hands meetings, game nights, and more! You can expect to join a hardworking, collaborative environment.


Covid-19 Vaccination Policy: Effective Monday, January 3, 2022, all Intellia employees, regardless of work location, must be fully vaccinated for COVID-19. Requests for exemption for medical or sincerely held religious beliefs will be considered.

EEOC Statement: Intellia believes in a diverse environment, and is committed to equal employment opportunity for all its employees and qualified applicants. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Intellia will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.