Computer System Specialist

Andover, Massachusetts
Oct 06, 2021
Required Education
Bachelors Degree
Position Type
Full time
Why Patients Need You

Whether you are involved in the design and development of manufacturing processes for products or supporting maintenance and reliability, Computer Systems is vital to making sure customers and patients have the medicines they need, when they need them.

What You Will Achieve

The Computer System Specialist will provide support for computer workstations associated with a diverse variety of Quality Control and Manufacturing instrumentation, including analytical and microbiological instruments, throughout their system lifecycles. The duties will include application configuration, troubleshooting, computer system validation activities, ensuring data integrity compliance, and administrative activities such as account management, date and time updates and database backups. This role will also provide technical support for continuous improvement projects, driving the projects to completion to support the ongoing activities within the laboratory and manufacturing environments.

How You Will Achieve It


  • This position will provide system support for the computer systems associated with Quality Control and Manufacturing instrumentation laboratory instruments used for Quality Control testing in laboratories or within the manufacturing suite. This role includes the following responsibilities:

  • Planning and coordinating the implementation of new applications and software upgrades.

  • Participating in the validation of computer systems and associated instrumentation.

  • Providing technical support and supporting ongoing investigations.

    proficient with Network Technologies such as Virtual Network (VLAN), Network Security Protocols and firewall technologies.

  • Proficient at troubleshooting Microsoft Operating System and components such as windows registry and system files.

  • Familiarity with server components/configuration

  • Familiarization with virtualization systems such as VMware and Microsoft Hyper-V.

  • Support User Account Management program, assigning user accounts to analysts as required.

  • Provide operational technical support for Quality Control and Manufacturing computers supporting instrument systems in Production and Validation environments.

  • Troubleshoot connectivity and reliability issues related to instrument systems.

  • Ensure data integrity (DI) compliance for all GMP computer systems used with Quality Control and Manufacturing instrumentation.

  • Provide technical input and active support for Investigations, Change Controls, Commitment Actions, and Decommissioning efforts related to instrument systems. 

  • Create virtual environments to support Data Restore testing functionalities during System Annual Periodic Reviews.

  • Produce and maintain Instrument PC system documentation for GMP and technical purposes.

    Role will be expected to work Monday – Friday 2nd shift.  Weekends or off hours may be required as needed.

  • The position requires BS Computer Science or science degree with 4+ years of experience or a MS Computer Science or science degree with 2+ years of experience or equivalent.

  • The required experience is in the area of software / computer system support in regulated environments.

  • Experience also required: background in problem solving, negotiations, and project management/support in a matrixed reporting environment. Candidate must be willing to work with vendors and have excellent customer service skills.





Some occasional weekend or off shift work if required.

Pfizer requires all U.S. new hires to be fully vaccinated for COVID-19 prior to the first date of employment.  As required by applicable law, Pfizer will consider requests for Reasonable Accommodations.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations.  These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure.  Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act.  Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government.  If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.  Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.  Pfizer is an E-Verify employer.