Amgen

Global Marketing Senior Manager, US, Customer 360

Employer
Amgen
Location
Thousand Oaks, CA
Posted
Oct 02, 2021
Ref
R-120413
Required Education
High School or equivalent
Position Type
Full time

HOW MIGHT YOU DEFY IMAGINATION?

If you feel like youre part of something bigger, its because you are. At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies. We are global collaborators who achieve togetherresearching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. Its time for a career you can be proud of. Join us.

Global Marketing Senior Manager, US, Customer 360

Live

What you will do

Lets do this. Lets change the world! In this vital role the US Customer 360 Senior Manager will work directly with the Director of US Customer 360 to support and enhance Amgens ability to deliver value to our customers through enhanced personalized customer experiences. This position will work closely with US leadership, Marketing, Medical, and field teams to meet business goals by advancing Amgens customer engagement capabilities across the organization. You will also act as a critical change agent in driving advancements in our customer engagement models across all therapeutic areas.

This position will enable teams harnessing the power of insights, technology, and advanced analytics, and be adept at translating generated insights into intel that informs customer engagement strategy & execution worldwide. The individual in this role will also understand Amgens internal cross-functional customer capabilities, becoming the bridge between regional brands, functions, and global teams. The role will play a critical role in understanding regional priorities and translating into a clear roadmap for the capability pillars like Digital, Data & Analytics, Marketing Excellence, and Field Excellence.

Key Responsibilities:
  • Build and manage a shared roadmap across regional and global teams, identifying gaps in Amgens existing capabilities and prospecting external sources of innovation to address those gaps and enhance Amgens ability to operate in the evolving healthcare ecosystem

  • Act as a key point of coordination with the regions, brands, and the capability functions to advance omnichannel capabilities

  • Partner closely with Medical & Commercial leads to build a coordinated approach to embedding new and advanced customer capabilities within Amgen

  • Build and maintain strong working relationships with key internal and external partners to understand their needs and foster a symbiotic and aligned approach

  • Elevate capabilities across regions, incorporating components of new skills, technologies, processes, and systems in partnership with the US and global teams

  • Build strong partnerships with global Commercial, Medical, IS, Digital Health, Compliance, Regulatory, Privacy, and Law to advance capabilities

  • Provide day to day project management assistance to maintain coordination across deliverables

  • Play a critical role in shaping communications and change management across the US region and functions

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek has these qualifications.

Basic Qualifications:

Doctorate degree and 2 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization

OR

Masters degree and 4 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization

Or

Bachelors degree and 6 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization

Or

Associates Degree and 10 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization

Or

High school diploma / GED and 12 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization

Preferred Qualifications:
  • Strong eye for business, strategic thinking and execution excellence skills honed by in-market experience of marketing and sales

  • Possesses an understanding of broad, global market dynamics, and the cultural awareness and sensitivity to form relationships and work effectively with colleagues around the world

  • Ability to think strategically to support key business decisions leveraging data and insights

  • Experience and strong acumen in brand-planning processes

  • Established performance record leading key processes along the brand plan continuum from opportunity assessment to insight generation to customer engagement strategies to evaluating performance results

  • Experience managing external partners such as agencies, consultants, and vendors

  • Self-Starter and possessing leadership capabilities with little direct supervision

  • Exceptional project and time management skills

  • Very strong cross-functional collaboration skills

  • Excellent written and verbal communication and presentation skills

  • Impeccable ethics and integrity and comfort operating in a highly regulated environment

Thrive

What you can expect of us

As we work to develop treatments that take care of others, so we work to care for our teammates professional and personal growth and well-being.

  • Vast opportunities to learn and move up and across our global organization

  • Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act

  • Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits

Apply now

for a career that defies imagination

In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.

careers.amgen.com

Equal Opportunity Statement

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.


Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.