Lab Support Engineer

insitro inc
South San Francisco, CA
Oct 02, 2021
Biotech Bay
Required Education
Bachelors Degree
Position Type
Full time
The Opportunity
The heart of insitro’s strategy is the development of novel, cutting-edge methods in machine learning and high-throughput biology to address key bottlenecks in the drug development pipeline. As a support engineer, you will work to build out the tools and processes to support 24/7 operations across laboratory and automated systems. You will collaborate with automation engineers and operators to help develop and implement corrective actions to maintain robust and reliable performance across multiple equipment and automation system types. You will work to conduct routine QC and calibrations on our systems and provide daily maintenance documentation and troubleshooting updates. You will work with equipment manufacturers and third-party services to coordinate onsite service and preventative maintenance visits. Strong communication and adaptability are essential to success in this position.  

You will be joining a biotech startup that has long-term stability due to significant funding, providing many opportunities for significant impact. You will work closely with a very talented team, learn a broad range of skills, and help shape insitro’s culture, strategic direction, and outcomes. Join us, and help make a difference to patients!

About You
- 2-3 years related experience supporting laboratory automation or field service engineering
- Experience qualifying and deploying laboratory equipment
- Experience with performing maintenance tasks and qualification checks on integrated automation systems  
- Experience managing support ticketing systems 
- Experience supporting laboratory equipment and automation troubleshooting errors
- Excellent communication and organizational skills 
- Excellent documentation skills 
- Excellent analytical and problem-solving skills 

Nice to Have
- Experience with working in a regulated biological lab setting
- Experience working with OQ and PQ validation processes
- Familiarity with conducting root cause analysis and troubleshooting methodologies

Benefits at insitro
- Excellent medical, dental, and vision coverage
- Open vacation policy
- Team lunches (catered daily)
- Complementary onsite barista and snacks 
- Commuter benefits
- Paid parental leave
- Flexible work schedule (on site and remote)

About insitro
insitro is a drug discovery and development company using machine learning and data generation at scale to transform the way that drugs are discovered and delivered to patients. We rely on human genetic cohorts, human-derived cellular disease models, and high-throughput biology and chemistry to identify coherent patient segments, actionable therapeutic targets, and new or existing chemical matter. The goal is to deliver predictive insights to improve the probability of success and reduce the number of costly dead ends along the R&D journey. The company has established enabling collaborations with Gilead in NASH and Bristol Myers Squibb in ALS and is building a pipeline of wholly owned and partnered medicines leveraging its unique insights on patient biomarkers, targets, and molecules. insitro is located in South San Francisco, CA and has raised over $600M from top tech, biotech, and crossover investors since formation in 2018. For more information on insitro, please visit the company’s website at