Medical Operations Sr Manager

Thousand Oaks, CA
Oct 01, 2021
Required Education
High School or equivalent
Position Type
Full time


If you feel like youre part of something bigger, its because you are. At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies. We are global collaborators who achieve togetherresearching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. Its time for a career you can be proud of. Join us.

Senior Manager Medical Operations - Performance Management

Global Medical Operations is looking for a Senior Manager of Medical Operations who will drive development, execution and implementation of solutions including system enhancements for key capabilities, process improvement or development solutions, technology delivery solutions and training development and delivery. The responsibilities of this role include but is not limited to:

  • Ensuring standardization, training, quality and timely delivery across various Global Medical systems and analytics capabilities.
  • Lead and provide oversight of activities to plan, build, implement, launch, and maintain the capability in accordance with the guiding principles and strategies.
  • Partners with capability lead to establish vision, identify gaps, and streamline opportunities. Provides advice and subject matter expertise in the assessment and prioritization of changes.

Reporting to the Director Medical Operations, this global position will deliver by building and cultivating strong relationships with key partners in a highly matrixed team environment including the Information Systems partners, data & analytics partners, off-shore support team, cross functional partners and the business user community.


What you will do

Lets do this. Lets change the world. In this vital role you will have strong pharma experience in medical campaign analytics, engagement planning and performance optimization. The individual will need to be able to convey complex analytics to senior leadership teams through concise visuals and presentations. The candidate should be able to demonstrate data and analytics to derive recommendations to optimize multichannel engagement in a global setting. The candidate should demonstrate excellent leadership and subtle skills, especially for coordination across regions and teams within the organization.

  • Partners with capability lead to evaluate needs and co-create powerful innovative vision and strategies, identify gaps and streamlining opportunities
  • Drive the development and timely execution of capability plans (annual goals, priorities, and road map)
  • Drive performance management activities for the capability in alignment with guiding principles and strategies (eg, Medical, Capabilities, R&D), including standardization, optimization, quality & timely delivery of processes, platform technologies, and analytics solutions.
  • Provide subject matter expertise in the assessment & prioritization of changes, as well as for the business process and be a positive change agent.
  • As a strategic partner to the capability lead, accountable for delivering insightful solutions and implementing changes through strong and proactive partner partnership by supplying insights and strategy recommendations in alignment with capability plans.
  • Recruit, hire, develop and mentor staff members
  • Lead the process for developing and ongoing maintenance of the blueprints and role-based curriculums in partnership with the Capability Leads & identified SMEs
  • Identify program risks and implement and lead mitigation plans as needed (eg, budget, timelines) & effectively communicate to Leadership teams, develop standard methodologies for delivering solutions and ensure awareness and consistency of tactics and opportunities across the Medical.
  • Accurately lead budget & deliver forecast.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The Dynamic professional we seek is a go-getter with these qualifications.

  • Doctorate degree & 2 years of directly related industry experience OR
  • Masters degree & 6 years of directly related industry experience OR
  • Bachelors degree & 8 years of directly related industry experience OR
  • High school diploma / GED & 12 years of directly related industry experience
  • AND (for people manager) - 2 years of managerial experience directly handling people and/or leadership experience leading teams, projects, programs or directing the allocation of resources
  • Advanced degree in life science, computer science, business, or related subject area
  • 8+ years work experience in information technologies/information systems, analytics platforms and reporting technology and pharmaceutical industry
  • Previous management experience of direct reports and oversight of information system vendors
  • Knowledge of pharmaceutical industry guidelines and legal/health system environment skill
  • Understands medical affairs, drug development and commercialization process
  • Operations experience within a biotech, pharmaceutical or CRO company
  • Toolsets/skills required to drive organizational change
  • Finance and budget management experience
  • Business process and systems management
  • Knowledge of SOPs, good clinical practices, and regulatory requirements
  • Advanced skills in application software and analytical development methodologies in a validated system environment
  • Effective at leading complex team of professionals
  • Intermediate knowledge of medical affairs
  • Gives to development of organizational, functional strategies and demonstrate change management to ensure successful execution
  • Operational excellence: management skills, planning, prioritization, decision making, objective setting, meeting management and plan execution
  • Successfully navigates highly matrixed environment
  • Excellent oral and written communication skills including the ability to present formally and informally within area of expertise to a diverse set of audiences, including large audiences and leadership
  • Role model for others in line with Amgen Values
  • Flexibility amidst constantly evolving environment; high tolerance of ambiguity
  • Deep focus on customer service through solution delivery
  • Promote innovation by acting as a strong advocate for automation and the advancement of new technologies to streamline system services and support novel process
  • Self-awareness
  • Effective conflict resolution
  • Role model effective decision making
  • Visible, approachable, objective, open minded
  • Proficient in analytical and interpretation activities and able to present insights based on eye for business and subject matter expertise
  • Geographically savvy (global, regional, local remit)
  • Advanced skills in application software and analytical development methodologies in a validated system environment

What you can expect of us

As we work to develop treatments that take care of others, so we work to care for our teammates professional and personal growth and well-being.

  • Vast opportunities to learn and move up and across our global organization
  • Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
  • Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits
Apply now

for a career that defies imagination

In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.

Equal Opportunity Statement

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Amgen requires all staff in the United States and Puerto Rico to be vaccinated from COVID 19 as a condition of employment. In accordance with applicable law, Amgen will provide reasonable accommodations to staff members who qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship to Amgen, its operations, or its staff.