Director, Oncology Customer Marketing

New York City, New York
Sep 29, 2021
Required Education
Bachelors Degree
Position Type
Full time

At a time of rapid market evolution, account consolidation, increasing account influence and a shift in the definition of value in the oncology marketplace, Pfizer Oncology has built a leading customer marketing function. The Pfizer Oncology portfolio has grown to 20+ products and includes market-leading breast cancer and prostate cancer medicines, the leading portfolio of precision medicines with complex diagnostic challenges, a leading oncology biosimilars portfolio, and a mix of oral and IV products with very complex but different distribution and provider cost recovery dynamics.

The Director of Customer Marketing will be focused on key oncology academic medical center accounts in support of the full portfolio of products. The individual will specifically focus on Oncology Academic Center/KOL dynamics and how to appropriately engage and support patient care, working directly with an extensive set of customer facing colleagues. The role will bring marketing discipline to the effort including research (primary and secondary), strategic planning, resourcing and solutions, as well as HQ coordination and “community of practice” development with brand marketers. As Pfizer Oncology's go-to-market model will revolve around excellence in execution across archetypes, this individual will be singly accountable for the one of the most critical customer archetypes.

The Director of Customer Marketing will report directly to the Team Leader of the Oncology Customer Marketing & Solutions Team

Responsibilities will include:

  • Lead the assessment of key oncology account market dynamics and synthesize insights re: Oncology Academic Centers to inform brand and key account strategies

  • Leadefforts to build innovative resources and patient focused solutionstosupport KOLengagementin Oncology Academic Centers

  • Build analytics dashboards to track and inform trends in oncology with customer segment, and lead efforts to conduct Oncology Academic customer experience research to understand and track customer engagement impact and competitive activity over time.

  • Work directly with Oncology business unit brand marketing teams, Oncology Opinion Leader Liaisons, cross functional account teams and the Key Account Management leadership team to lead efforts to build robust segment-specific strategies for the oncology academic accounts

  • Be the marketing arm in support of the Opinion Leader Liaison team andrepresent their voice in HQand advance cross-functional strategies andtactics

  • Articulate oncology academic center strategies, and execute at POAs, quarterly reviews and operating plans

  • Track metrics for success

  • Develop and execute oncology marketplace training for OLL’s and a range of Oncology HQ and customer facing colleagues

  • Operational Responsibilities:

    • Effectively manage outside vendors and lead cross functional team efforts

    • Liaise with marketing operations to ensure RC coordination and timely production and field sales access to key promotional materials

    • Ensure all compliance and operating SOPs are met with integrity

    • Manage organized customer budget, ensuring quarterly forecasts are developed and met

Qualifications and Experience:

  • 10+ years pharmaceutical marketing or channel management experience

  • Bachelor’s degree required. MBA preferred

  • Track record of strong performance, teamwork, creativity

  • Strong strategic and analytical thinking abilities

  • Strong verbal and written communication skills

  • Acts decisively

  • Demonstrated execution and project management skills, with an ability to work very proactively and under tight timelines

  • Teamwork skills and ability to collaborate with colleagues from multiple functional areas

  • Strong Leadership experience preferred

  • Ability to manage and prioritize multiple activities


  • Managed Care or Customer Strategy experience and in depth understanding of the healthcare market

  • Experience in Oncology marketplace

  • Experience in account management or account management support functions

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Pfizer requires all U.S. new hires to be fully vaccinated for COVID-19 prior to the first date of employment.  As required by applicable law, Pfizer will consider requests for Reasonable Accommodations.

Sunshine Act

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EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.  Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.  Pfizer is an E-Verify employer.

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