Access Navigator - NYC

New York, NY
Sep 23, 2021
Required Education
Bachelors Degree
Position Type
Full time


Position Summary:

The Access Navigator will work to support patients through their treatment journey on Oxbryta® (voxelotor) tablets. 

The Access Navigator will report the Regional Access Navigator Lead for either the East or West.  This role will be responsible for interfacing with HCP offices who have prescribed Oxbryta to facilitate patient's seamless access to Oxbryta. The Access Navigator will work collaboratively with internal and external stakeholders to help address patient and access challenges surrounding Oxbryta.

The Access Navigator will help coordinate access to therapy and support appropriate adherence via contact with the HCP offices and the specialty pharmacies.

The position is based in the NYC region with the candidate covering the five boroughs and Long Island.

Access Navigator Competencies & Behaviors

Solution Driven Mindset:

  • Solution Orientation: Uses tools and resources to improve patient journey process
  • Business Acumen: Develops business plans and continuously improves and realigns actions with current information

Customer Focus:

  • Build Trusting Relationships: Consistently works with assigned accounts and anticipates and addresses customer needs
  • Patient Service Knowledge: Knows and understands reimbursement pathways and support resources

Account Success:

  • Teamwork and Collaboration: Works collaboratively to support cross functional partners
  • Customer Service: Uses skills to take a tailored approach with accounts

Essential Duties and Responsibilities:

  • Build relationships with HCP offices in order to assist with patients gaining access to therapy and to provide ongoing Oxbryta patient support
  • Develop an understanding of payer policies and plan designs to educate HCP offices on payer requirements such as prior authorization and appeal needs
  • Internally, leverage data and insights to help support GBT patient adherence programs
  • Escalate challenging access issues to hub provider, payer team, and trade and distribution as needed
  • Educate HCP offices on GBT Source Solution process, programs and resources for Oxbryta patients
  • Understands the sickle cell community-based organization resources available in their specific region
  • Interact with consented patients in the HCP office setting to further educate around GBT Source resources and program offerings
  • Educate consented patients through virtual methods to further educate around GBT Source resources and program offerings
  • Maintain records, complete reports and communicate case status and direction in compliance with GBT policies and applicable laws and regulations
  • Works with hub Care Coordinator, Field Sales, and Market Access & Reimbursement while maintaining appropriate levels of PHI as needed
  • Travel to team meetings, patients, and medical offices as needed
  • Educate local sickle cell community-based organizations on Oxbryta assistance offerings
  • Maintains reimbursement and insurance coverage expertise through continuing education and attendance at relevant conferences and other educational opportunities
  • Ensures compliance with all corporate and industry policies in collaboration with GBT Legal, Regulatory and Compliance
  • May provide coverage for the team with internal and external stakeholders during vacancies, vacations, or other time off
  • Ensure alignment across patient access team by effectively communicating 


  • Bachelor's Degree in Health Care/Social Work/Nursing (or equivalent)
  • 5+ years' successful experience in the pharmaceutical industry and 1 or more years' experience in Reimbursement and Access
  • Ultra-rare disease experience a plus
  • Experience in case management review, utilization review, social service support, insurance reimbursement, and patient advocacy a plus
  • Knowledge of private payer, Medicare, and Medicaid structure, systems, and reimbursement process
  • Experience and proficiency in working with a Customer Relationship Management System, such as
  • Possess strong written and verbal communication skills, exceptional listening, critical thinking, problem solving skills
  • Ability to navigate difficult conversations and handle sensitive issues with opposing opinions
  • Ability to work independently and manage competing priorities
  • Experience working in cross-functional teams and effective in influencing without authority
  • Desire to work in a fast-paced, energetic environment
  • Self-starter who is highly passionate about sickle cell disease and GBT's core values: Commitment to People, Innovation, Discovery, Sense of Urgency, Open Culture, and Passion for Excellence
  • Ability to travel up to 25%, including weekends

Fit with GBT culture:

  • Ability to build strong relationships with co-workers of various backgrounds and expertise
  • Ability to function at a high level in a team setting whether leading the group or acting as an individual contributor
  • Values-based leadership consistent with GBT's Core Values
  • Excitement about the vision and mission of GBT
  • Flexibility
  • Integrity

NOTE:  This position summary is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

The Company complies with all laws respecting equal employment opportunity and does not discriminate against applicants with regard to any protected characteristic as defined by federal, state, and local law.  This position requires you to interact in person with customers of the Company and work onsite from time to time at the Company's facilities.  The Company requires all employees working in its facilities (including attending in-person meetings and events) or whose job duties require them to interact in-person with customers to be fully vaccinated from COVID-19 (except as required by applicable law).  Therefore, this position requires you to be fully vaccinated from COVID-19, subject to reasonable accommodations a disability/medical condition or sincerely-held religious belief, and/or as otherwise required by applicable law.  The Company considers you fully vaccinated once 14 days have passed since you received either the second dose in a two-dose COVID-19 vaccine series or a single-dose COVID-19 vaccine.  This position requires you to maintain a fully-vaccinated status against COVID-19, subject to reasonable accommodations required by applicable law.  The vaccine must have been FDA approved, have emergency use authorization from the FDA, or, for persons fully vaccinated outside of the U.S., be listed for emergency use by the World Health Organization.