Senior Field Applications Specialist - UK

Cambridge, United Kingdom
Sep 22, 2021
Required Education
Bachelors Degree
Position Type
Full time
PacBio is looking for an experienced and highly motivated Field Applications Specialist (FAS) to support customers in UK with a particular focus on selected strategic accounts.

PacBio has introduced a platform for single molecule, real-time DNA sequencing, designed to transform the future of medicine, basic science, and agriculture. Our mission is to transform the way humankind acquires, processes, and interprets data from living systems through innovative tools for biological research.
The candidate will ensure high utilization of SMRT sequencing at selected strategic accounts through implementation of latest protocols and application. The candidate will be a partner to the customer and deliver support to achieve performance objectives and milestones that have been developed and agreed as part of an account strategy in exchange with internal research and development teams.

The candidate will also train new customers and enable existing customers for successful use of SMRT sequencing technology and its applications to achieve commercial targets in line with a regional strategy. The ability to communicate and interact with customers both post and pre-sales, with sales colleagues and engineers, to interact with internal development teams, product management, and marketing teams, are essential aspects of this role. The candidate will be working in a fast-paced commercial environment, interacting with customers, scientists and engineers from a wide variety of backgrounds. The position is field based and the candidate will be part of a local commercial team.

  • Provide support of the SMRT sequencing workflow and its applications to customers in the UK
  • Deliver effective trainings to enable new users and to implement specific applications.
  • Drive and increase instrument utilization to achieve commercial targets.
  • Contribute to account planning and management as part of local commercial team and in line with a regional strategy.
  • Perform troubleshooting and employ customer management skills to effectively resolve or overcome technical challenges.
  • In line with a regional strategy deliver best in class support to key accounts to become highly proficient in running the SMRT sequencing workflow and its applications.
  • Feedback and collaborate with internal research and development teams to develop tailored solutions for selected key accounts to achieve performance objectives and milestones.
  • Deliver high quality presentations of SMRT sequencing technology and its applications to external audiences in a competitive environment.
  • Ensure successful completion of key consumables projects and pilot studies in a competitive pre-sales customer context.
  • Communicate and coordinate within cross functional teams to ensure successful completion of beta tests and implement early access programs of new products and protocols.
  • The position requires the candidate to be home-based and domiciled within UK.
  • Ability to access a major airport easily for EMEA travel is mandatory.
  • EMEA wide travel at 50% of time or more, with occasional visits to headquarters in California.

Personal Skills
  • Excellent command / highly proficient in spoken and written English
  • Excellent customer facing communication skills both in a pre- and post-sales context
  • Highly motivated and proven ability to work independently, e.g. in a home office-based position
  • Comfortable engaging with customers in the EMEA region and with PacBio teams in Europe and the United States
  • Familiar with the sales process and used to develop account strategies
  • Ability to build strong and lasting customer relationships
  • Ability to work in a strong team driven and highly performing organization
  • Ability to work in a fast paced and growing work environment. Highly self-organized and responsive.

Technical Skills
  • Minimum of a Master's degree, Ph.D. preferred, in Molecular Biology, Biochemistry, or related Life Science field.
  • 3+ years of experience in a field applications support role (both, pre- and post-sales) in the EMEA region.
  • Familiar and used to working through CRM tools.
  • Proficiency in conducting scientific presentations to external audiences.
  • Experience in project management and account management.
  • Very experienced in conducting wet lab trainings, and in implementation of DNA sequencing instruments and assays in a lab environment.
  • Scientific experience in molecular genetics, molecular biology and laboratory techniques
  • Hands-on experience in workflow of next-generation DNA sequencing and / or single molecule sequencing is a requirement.
  • Strong trouble-shooting abilities.
  • Experience with bioinformatics tools to analyze next-generation sequencing data would be a benefit, knowledge of bioinformatics tools of single molecule sequencing data (SMRT analysis) would be ideal.
  • Experience of a diagnostic or regulated work environment would be a benefit
  • Valid and clean driver's license

All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability, gender identity, and sexual orientation.