Lab IT Manager

Encoded Therapeutics Inc. is a biotechnology company advancing precision medicines for a broad range of genetic disorders. Our mission is to unlock new opportunities for viral gene therapy through genomics-driven discovery. We focus on delivering life-changing advances for individuals with genetic disorders not addressable with current approaches. For more information, please visit www.Encoded.com.

This is a newly created technical, hands-on role in the growing operations group at Encoded. The Lab IT Manager will be accountable for further maturing and running the company’s Lab IT needs, supporting a variety of functions spanning both non-GxP and GxP labs ecosystems. Encoded has adopted a cloud-first strategy since inception and continues to run its operations primarily on a set of best-of-breed SaaS and PaaS products with minimal on-premise infrastructure.

Responsibilities:

• Provide priority support for all IT Lab issues including instrument connectivity, data backup, and computer setup
• Maintain inventory of laboratory IT equipment and ensure security and upkeep of all connected devices.
• Work with both lab employees and vendors to facilitate installation and maintenance of computer connected equipment.
• Serve as the first level contact and convey resolutions to customer issues either in person, over the phone, or via remote support tools. Work with users to determine the nature of issues, document Service Desk request information, walk customers through problem-solving processes and document resolution in Service Management solutions.
• Ongoing management and optimization of basic ITIL Service Operations including Incident Management, Event Management, Request Fulfillment, Problem Management and Access Management.
• Partner and collaborate with IT Operations and Application teams to provide the best experience for all Encoded users. May get involved in supporting activities in these areas including but not limited to desktop imaging, application administration/configuration and supplier management (including hosted solution.)
• Train new employees and contractors on Encoded Information Technology policies and procedures.
• Assist in the development and maintenance of IT training materials and Knowledge Base articles

• Bachelors or Masters degree with 5+ years of experience

Preferred Qualifications:

• Hands-on experience performing multiple roles and protocols within the lab environment.
• Must have demonstrated connections with other leaders in the lab and medical testing community to best-practice share.
• They must be fully trained and compliant with all regulatory requirements including HIPAA, 21 CFR Part 11, Computer Validation etc.
• Must be detailed — oriented, naturally inquisitive and a proactive problem solver

• Comprehensive benefits package, including competitive employer premium contributions
• Meaningful stock option grants
• PTO, sick time and holiday pay
• Generous Parental Leave program
• Pre-tax medical and dependent care programs
• STD, LTD, Life and AD&D
• Professional development opportunities
• Team-building events
• Fully stocked kitchen
• Purple Tie dry cleaning service
• Fitness center

Encoded is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Encoded is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Encoded are based on business needs, job requirements and individual qualifications, without regard to race, religion or belief, color, national origin, gender, status as a protected veteran, status as an individual with a disability, or any other status protected by the laws or regulations in the location in which we operate. Encoded will not tolerate discrimination or harassment based on any of these characteristics. Encoded encourages applicants of all ages.

If you need assistance or an accommodation due to a disability, you may call us at +1 650-491-0272.

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