Senior Manager, Customer Communications

ROLE SUMMARY

The Senior Manager, Customer Communications, is responsible for leading the development and execution of customer communications and related operational strategies to maximize revenue, support customer reputation and drive product / digital initiatives for injectable and specialty products in the Pfizer U.S. Hospital Business Unit (U.S. HBU). Specifically, the colleague in this role will ensure sound communications strategies and proactive information dissemination for customer-facing colleagues to use with customers -- including hospital clinicians, Group Purchasing Organizations (GPOs) and Integrated Delivery Networks (IDNs). The colleague will write, develop, and manage customer communications with the Customer Marketing and Communications and Portfolio teams, and other cross-functional groups. The Senior Manager partners with Corporate Affairs and Pfizer Global Supply leads to execute communications for the business, including product opportunity and market action communications, standby statements, Q&As and message documents. The individual in this role also collaborates with critical colleagues across Sales, Medical, Regulatory, Legal, Account Management, Supply Chain, Quality, Operations and Trade teams as appropriate.

The Senior Manager, Customer Communications, reports directly to the Customer Marketing and Communications Lead.

ROLE RESPONSIBILITIES

• Lead and implement customer communication programs and tools to advance U.S. HBU business and revenue goals. Lead customer communication program execution and provides strategies and materials for local implementation and execution. Leverage new and /or existing  digital channels to execute communications plan.

• Manage projects with Customer Marketing and Communications Lead, Marketing and Communications colleagues, Corporate Affairs, Account Management, Portfolio, Sales and other team members to develop, coordinate and implement communications for customers and externally-facing colleagues.

• Liaise with partner lines to effectively gather and develop content for product opportunities and supply recovery initiatives.

• Issue scenario plan communications to broad stakeholder audience on supply recovery of key portfolio products.

• Develop clear communication processes for Sales teams regarding product supply and availability messaging.

• Collaborate effectively with U.S. HBU Customer Marketing and Communications, Corporate Affairs and other Communications teams across Pfizer to align on internal and external strategic messaging and planning, including product and supply statements, Q&As and message documents.

• Participate on cross-functional teams to understand, respond to and develop critical new product launch, return to market and supply communications.

• Serve as a backup for supporting priority communications initiatives and vehicles, including SharePoint sites, colleague Town Halls, leader and issues management communications.

BASIC QUALIFICATIONS

• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

• Undergraduate degree in business, communications, English, marketing or related area; MS / MBA preferred

• 7-10 years experience, commercial and/or corporate Communications

• Excellent written and oral communications skills

• Strong project management skills

• Understanding of proper corporate objectives and messaging to key audiences at all levels of the organization

• Strong knowledge of the U.S. brand, generic and hospital pharmaceutical marketplace

• Able to work with tight deadlines, manage multiple projects at once and maintain professionalism under pressure

• Proactive self-starter, able to work autonomously and manage projects independently

• Good interpersonal skills

• Experience with the biopharmaceutical industry or healthcare sector preferred; specific knowledge of Pfizer a plus

• Demonstrated effective levels of the following capabilities: organizational awareness, leading change, seizing accountability, driving performance, self-awareness, business acumen and acting decisively.

Other Job Details

• Last Date to Apply for Job: September 21, 2021

• Eligible for Relocation Package - NO

• Additional Job Posting Locations - North America - Remote; United States - Remote

  

Pfizer requires all U.S. new hires to be fully vaccinated for COVID-19 prior to the first date of employment.  As required by applicable law, Pfizer will consider requests for Reasonable Accommodations.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations.  These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure.  Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act.  Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government.  If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.  Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.  Pfizer is an E-Verify employer.

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