US Marketing Compliance Operations Manager

About AbbVie
AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.

Manager US Marketing Compliance Operations – USCC

Description

AbbVie (NYSE:ABBV) is a global, research-based biopharmaceutical company formed in 2013 following separation from Abbott.  AbbVie combines the focus and passion of a leading-edge biotech with the expertise and capabilities of a long-established pharmaceutical leader to develop and market advanced therapies that address some of the world’s most complex and serious diseases.  In 2017, AbbVie will employ approximately 29,000 people worldwide and markets medicines in more than 170 countries. 

The primary function of the Marketing Compliance Manager is to provide strategy, direction, and oversight across all marketing compliance areas within US Commercial, including Non-Personal Promotion (NPP), Privacy (Consumer & HCP), Market Research, KANA reporting, etc.  Partner with other AbbVie organizations including, Marketing, Office of Ethics & Compliance (OEC), Medical, Regulatory, Legal, and outside vendors to ensure effective training and implementation of compliance requirements, monitor enforcement across all external vendors and internal stakeholders, and reporting of KPIs.  Also partners with all various levels of business functions to provide moderate to complex policy interpretation and provide guidance on the requirements.

This position is also responsible for developing, championing, and implementing processes, policies and tools to support compliance while ensuring the organizations ability to effectively deliver against plans. This role must lead the cross-functional matrix teams across Commercial, Legal, and OEC in the effort to deliver on compliance expectations and innovate through the matrix team to build simple, effective compliance strategies that are customized to needs of internal stakeholders.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:  (Other duties may be assigned)

• Directs the development and implementation of processes, tools, metrics, initiatives, infrastructure and technology that will ensure compliant marketing activities.
• Continually assesses existing processes and procedures to identify risk areas and risk scenarios: develops solutions, proactively where possible, to mitigate, reduce or cancel risk; promotes continuous improvement.
• Oversee and manage day-to-day compliance related interactions with US Commercial teams, SME who provides input into applicable marketing policies, and assists with implementing any audit finding corrective actions to ensure compliance with policies and procedures. 
• Acts as liaison with OEC and Legal stakeholders to provide regular reports and updates on operational procedures, success metrics and incidents, as well as strategic improvements
• Collaboratively consults with other marketing stakeholders to support strategic business needs while improving the effectiveness and efficiency of processes, programs, and infrastructure.  Provides guidance on proposed business strategies, tactics and programs, and if any issues are identified work with key stakeholders to propose alternative solutions to the business.   
• Reviews vendor performance dashboards and compliance monitoring results for purposes of performance against defined KPIs and provides AbbVie Senior Leadership consistent and accurate updates on compliance performance and any preventative strategies that boost compliance and mitigate business performance risks

 

Qualifications

Qualifications

COMPETENCIES

• Exceptional collaboration and partnering skills.  Ability to work effectively with cross-functional teams and influence to ensure deliverables meet deadlines.  Must have excellent persuasion and interpersonal skills in dealing with staff, management, team members, outside vendors and consultants.    
• Program management experience with demonstrated organizational skills. 
• Inquisitive, think strategically in problem solving and decision-making, and the ability to infer and apply learnings across the enterprise.
• Excellent verbal and written communications skills.  Attention to detail and follow-through.
• Vendor management; ability to delegate responsibilities to partners; provide work direction and ensure quality standards. 

EDUCATION and/or EXPERIENCE

• BA/BS required. 
• Knowledge of applicable regulations and standards affecting Pharmaceutical Products, specifically:
  • 7+ years’ experience in pharmaceutical / healthcare experience with demonstrated success required
  • Strategic thinking & business planning skills, ability to diagnose needs, develop, direct, and influence commercial compliance strategies
  • Managing cross functional teams and/or external partners
  • Knowledge of compliance requirements in the pharmaceutical/medical device industry

Key Leadership Competencies:

• Builds strong relationships with peers and cross functionally with partners outside of team to enable higher performance
• Learns, fast, grasps the 'essence' and can change the course quickly where indicated
• Raises the bar and is never satisfied with the status quo

Significant Work Activities
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Travel
Yes, 5 % of the Time
Job Type
Experienced
Schedule
Full-time
Job Level Code
M
Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.