Sr IS Manager: Automation Platforms Owner & Service Delivery Leader

Sr IS Manager: Automation Platforms Owner & Service Delivery Leader

Responsibilities:

Are you eager to take your technology/team leadership and automation engineering skills and use them to create new digital automated processes? Would you like to lead a team that is continuously simplifying processes and building automation to advance our business of life-changing biotech medicines? Amgen is using the latest technologies in the cloud computing Infrastructure, ML/AI algorithms, robotic automation, DevSecOps practices, Platform as a Service, and other modern automation technologies to build new drug therapies for patients that address grievous illnesses.

We are seeking a Senior Manager Information Systems that will be a digital technology leader in Amgen's Process Simplification and Automation team, that will own cutting edge technology automation platforms, and lead platform/product teams to deliver digital services on these platforms. These automation platforms consist of, but not limited to, UiPath, Automation Anywhere, Celonis, Docusign, WalkMe, etc. Our teams and individuals are group of high-energy, motivated doers that want to improve the lives of our stakeholders through continuous productivity improvement via the use of automation software technologies.

Requirements


Basic Qualifications:

• Doctorate degree

OR

Masters degree & 3 years of Information Systems experience

OR

Bachelors degree & 5 years of Information Systems experience

OR

Associates degree & 10 years of Information Systems experience

OR

High school diploma / GED & 12 years of Information Systems experience

• Experience with leading cross functional teams with varying amounts of technology expertise
• Experience in managing global, co-sourced and/or outsourced teams

Responsibilities include but not limited to

• Leads teams and staff members across several automation technology platforms (UiPath, Automation Anywhere, Celonis, Docusign, WalkMe) to deliver on business outcomes
• Collaborate with business partners to understand how automation can improve workflow and productivity
• Work with process subject matter experts (SMEs) to understand key process requirements and transform them into digital automated solutions
• Build out automation engineering practices, standards, community by provide technical leadership to engineers creating a new culture around the automation mindset
• Lead development on high profile and complex automation projects to ensure quality and timely delivery of projects by working closely with the cross functional team members (software development, business, IS, etc.)
• Evaluates and recommends new automation capabilities on the technology platforms
• Introduce innovation in the Enterprise by conducting POCs in automation technologies
• Own and execute multi year roadmaps for value progression of automation platforms and services including Total Cost of Ownership and Value Assessments to ensure continuity and increased value for the business
• Deliver on Robotic process automation for Enterprise
• Own the financial resource management end to end for the automation platforms which include total cost of ownership (TCO), including platform buildout, maintenance/support, licensing and vendor/contractor support
• Manage multiple vendors, contractors and full time staff in an organized and efficient manner to consistently drive and deliver on business outcomes
• Champion career development for staff members, and provide opportunities for growth and development
• Structure and standardize processes that can be leveraged across the various automation platforms for scalability, efficiency and growth
• Ability to lead teams and staff in an Agile environment and through effective management of Scrum practices and ceremonies (i.e. stand-up, backlog grooming, retrospectives, etc.)
• Work with IS shared infrastructure team to plan & execute Production Disaster Recovery failover and failback
• Ensure business continuity during critical Production issues and ensure that problem management process is initiated and root cause analysis completed
• Ensure that automation platforms adhere to Amgen corporate, GxP and SOX compliance requirements, including execution of periodic reviews/attestations
• Manage communications and stakeholder outreach
• Act as an escalation point for system related technical issues
• Leverages Technical experience to guide project planning, resource allocation, troubleshooting and resolution of complex technical issues

Preferred Qualifications

• 3 - 5 years experience designing, developing, deploying, and operating automated solutions across SaaS, Cloud, On-prem and custom software developed platforms
• Experience in and/or certifications for leading automation software platforms (e.g., UiPath, Automation Anywhere, Celonis, Docusign, WalkMe, etc.)
• Experience with development and deployment of robotic process automation and other intelligent automation technology solutions
• Working knowledge of native cloud computing, design, development and security patterns for AWS, GCP, or Azure
• Willing and able to learn new technologies at a rapid pace
• Possess knowledge of functional support systems (e.g., Workday, SFDC, SAP)
• Ability to quickly assimilate knowledge of new platforms, languages, tools and technologies
• Possess a thorough understanding of key business processes
• Experience with providing Service delivery general knowledge of ITIL-based, Service Management processes
• Experience in working effectively within team environments
• Excellent verbal, written and interpersonal communication skills
• Ability to adapt to changes and handle multiple initiatives simultaneously
• Ability to build strong technology teams
• Ability to deliver on multiple technology products and initiatives with high quality and within budget

Our culture is what makes Amgen a special place to work. We have a powerful shared purpose around our mission to serve patients. We respect one another, recognize contributions, and have embedded collaboration, trust, empowerment and inclusion in all that we do.

We equip all our staff members to live well-rounded, healthy lives. Amgen provides benefits for transgender employees and continues to pride itself on industry-leading, family-friendly offerings for families of all compositions.

Amgen focuses on areas of high unmet medical need and uses its expertise to strive for solutions that improve health outcomes and dramatically improve peoples lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the worlds leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.