Marketing Operations Senior Manager, Patient Access (Remote)
HOW MIGHT YOU DEFY IMAGINATION?
If you feel like youre part of something bigger, its because you are. At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies. We are global collaborators who achieve togetherresearching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. Its time for a career you can be proud of. Join us.
Marketing Operations Senior Manager, Patient AccessLive
What you will do
Lets do this. Lets change the world! The Marketing Operations Manager, Patient Access is part of the Patient Support team for our Medical Benefit Portfolio and reports to the Marketing Director, Patient Access.Responsibilities will include:
Operational initiatives as it relates to the Care Center and reimbursement support services offerings, patient and HCP.
Serving as a business lead for system design and development for care center tools including but not limited to CRMs, HCP facing platforms, and field analytics insights (i.e. Pulse, TAR, HCP Portal).
Lead, supervise, and foster the career development of the Hub Services team
Design patient and provider coverage support processes (e.g., identification of existing and new sources of coverage, review of standardized PA/appeals forms and other relevant resources, including establishing SOPs (including points of entry)
Lead for system related operational support including field training and issue resolution
Serving as the patient access lead for new initiatives within the Care Center team as it relates to system operational initiatives with strategic vendors.
Managing the coordination of payor updates with strategic vendors across portfolio to include plan updates and electronic benefit verification impacts
Coordinating with Care center marketing team to develop system driven operational SOPs
Working cross functionality to drive system efficiencies across all patient access vendors (i.e. field reimbursement team, fulfillment and nursing support vendors)
MAC submission of above brand call center materials, including trainings
Evaluating opportunities across the entire PSP portfolio
We are open to candidates willing to relocate to Thousand Oaks and will consider remote working arrangements. Relocation benefits would be available for candidates willing to relocate to Thousand Oaks.Win
What we expect of you
We are all different, yet we all use our unique contributions to serve patients. The professional we seek has these qualifications:Basic Qualifications
Doctorate degree and 2 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organizationOr
Masters degree and 4 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organizationOr
Bachelors Degree and 6 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organizationOr
Associates Degree and 10 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organizationOr
High school diploma / GED and 12 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organizationPreferred Qualifications
Access and Reimbursement experience from a program development, marketing, sales, operations standpoint
Call center or reimbursement hub management experience within pharma or consumer industries
Two years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources
Consulting skill-set a plus including critical thinking, project planning, presentation skills, PPT, Excel
Process management experience in order to build greater efficiencies and optimize programs
Program innovation and continuous mind-set in order to deliver the best experience to our customers
Strong analytic experience, including basic financial modeling and Microsoft Excel skills with attention to detail
Strong project management skills to track complex projects thru completion on time and within budget
Strong communication skills strong spoken and written communication skills to translate Amgen business requirements into operational programs at a partner operation, and ability to optimally navigate to win-win agreements across diverse internal and external partner groups
Leadership skills ability to provide direction, strategy, and mentoring to assigned operations managers
What you can expect of us
As we work to develop treatments that take care of others, so we work to care for our teammates professional and personal growth and well-being.
Vast opportunities to learn and move up and across our global organization
Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits
for a career that defies imagination
In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.
careers.amgen.comEqual Opportunity Statement
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Join UsIf you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.