Executive Director, General Medicine Customer Insights

Thousand Oaks, CA
Jul 31, 2021
Required Education
Bachelors Degree
Position Type
Full time


What you will do

Lets do this. Lets change the world. In this vital role the Executive Director, General Medicine (Gen Med) Customer Insights is responsible for overseeing the Primary Market Research, and Secondary Analytics teams to deliver high-quality insights that drive strategic decisions and generate value for Amgens in-line and pipeline assets. This position reports to the VP of Commercial Data & Analytics and is a key member of the Commercial Data and Analytics (CD&A) leadership team.

This executive must be a relentless champion of insights-driven strategy, objective, evidence-based decision making, transparency, and continuous innovation. In order to be successful in this role the individual must be able to not only manage a large team and number of brands, but must also be skilled at influencing, networking, and navigating a complex internal set of teams and functional groups.

The Executive Director is expected to successfully coach the team to employ best practices, challenge the status quo, and streamline processes where possible to drive efficiency.At the core of any successful leader, is a high performing team built upon trust, mutual respect, diversity, and the unrelenting desire for continuous improvement. Additionally, the ability to foster an environment of cooperation with Marketing, Finance, Forecasting, Manufacturing, and Pricing/Access is critical.

This position will partner closely with General Medicine business leaders to identify key strategic questions and will lead their team with a laser focus on driving maximum business impact. He or she will push for excellence in research and analytics, encouraging teams to leverage the highest-caliber current and emerging methodologies in primary market research, and both descriptive and predictive analytics to generate high-value, actionable insights.


  • Lead teams of market researchers and secondary analysts to deliver actionable insights for Amgens in-line brands and pipeline assets in Gen Med covering both the US and Global organizations

  • Partners with business leaders in Gen Med to understand and influence strategic imperatives related to research and analytics, act as a thought partner and encourage evidence-based decision making, challenging leadership when necessary

  • Primary point of contact for senior Commercial leaders to engage with research and analytics for Gen Med; serve as advisor to Gen Med leadership

  • Prioritize research and analytics activities, align team members, and allocate resources to reflect business imperatives; balance needs across in-line and pipeline assets while driving productivity and efficiency

  • Instill, and reflect, a strong commitment to quality and standards both in the underlying analytical frameworks and presentations.Ensures final products are well vetted and reliable

  • Thought leader ensuring broad adoption of best practices and incorporating new methods and tools as appropriate

  • Exhibit expertise in solving a variety of structured and unstructured problems through relevant analytical approaches and frameworks

  • Liaise with leaders in Gen Med to encourage best practice sharing for research and analytics across Amgens entire portfolio

  • Help build research and analytics as a competitive advantage, including developing team members and creating clear career paths

  • Serve as an expert in the Gen Med marketplace, and lead strategic special projects that help shape and drive the direction of the organization

  • Support and play an integral role on Gen Med Business Development related projects


What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a leader with these qualifications.

Basic Qualifications

  • Doctorate degree and 6 years of experience in primary market research, consulting and/or analytics to drive business strategy OR

  • Masters degree and 10 years of experience in primary market research, consulting and/or analytics to drive business strategy OR

  • Bachelors degree and 12 years of experience in primary market research, consulting and/or analytics to drive business strategy AND

  • 6 years of managerial experience directly managing people and/or leadership experience leading teams, brands, projects, programs or directing the allocation of resources

Preferred Qualifications

  • Executive presence by which one can quickly establish credibility with and influence SVP / EVP level staff

  • Leadership experience in building and developing high performing teams, delivering results, and shaping the future

  • Ability to think strategically about issues impacting an entire portfolio of therapeutics across geographies and stages of development

  • Experience managing multiple senior stakeholders, prioritizing across a multitude of responsibilities and allocating resources to drive maximum impact

  • Business acumen that lends itself to understanding the context and dynamics of pharmaceutical markets in Gen Med

  • Partners with business leaders to deliver high-quality predictions that guide strategic decision-making

  • Oral, written and presentation skills to explain complex concepts and controversial findings clearly to a variety of audiences, including senior management

  • Knowledge of analytics approaches in biopharma including descriptive and predictive analytics as well as primary research approaches in quantitative and qualitative market research

  • Identify how shifts in customer or competitor behavior may impact tactic and brand performance

  • Experience in managing outside vendors in primary research and analytics

  • Align teams to best practices and champion new innovative methodologies across research and analytics modalities


What you can expect of us

As we work to develop treatments that take care of others, so we work to care for our teammates professional and personal growth and well-being.

  • Clear and disciplined strategic vision for the future that leverages superior-quality products, operational excellence and top-shelf-talent

  • Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act

  • Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits

Our culture is what makes Amgen a special place to work. We have a powerful shared purpose around our mission to serve patients. We respect one another, recognize contributions, and have embedded collaboration, trust, empowerment and inclusion in all that we do.

We equip all our staff members to live well-rounded, healthy lives. Most recently, Amgen added benefits for transgender employees and continues to pride itself on industry-leading, family-friendly offerings for families of all compositions.

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.