PC/LAN Support Technician II

Tris Pharma
Monmouth Junction, NJ
Jul 31, 2021
Pharm Country
Required Education
Associate Degree
Position Type
Full time


Founded in 2000, Tris Pharma, Inc. (www.trispharma.com) is the 3rd largest specialty pharmaceutical company in the United States. With our intense focus on the application of physical chemistry in biological systems, coupled with the requirements of manufacturing and market demands, we have grown our employee base over 250% in the past three years. Specifically, we are engaged in research, development, and manufacturing of both OTC and Rx branded products and specialty generic products. Our mission is to understand the science driving the delivery of drugs into the human body; develop and bring to market products that add value to our customers and patients and provide a benefit to our company, employees and society at large. To support our continued growth, Tris has an opening in our IT department for a PC Support Tech II. 

Primary duties/responsibilities: 

· Provides technical assistance and support for routine and advanced incoming queries and issues - received via email messages, in person requests, Help Desk Tickets and management requests - related to computer systems, software, hardware, meeting support both on-premises and remote, etc; identifies root cause of service requests, resolves, and promotes actions to prevent reoccurrences 

• Installs, modifies, and repairs computer hardware and software; Runs diagnostic programs to resolve problems

• Investigates and assists with problems related to Local Area Networks (LAN), Wide Area Networks (WAN) and Wi-Fi networks

• Setups and supports telephony and mobile devices (AirWatch\Intune\Apple\Verizon\Vonage)

• Follow ups with customers to ensure issues have been resolved

• Onboards new users including setup of equipment and offboards users, as needed

• Writes training documentation

• Maintains inventory of computer systems (PDQ Inventory and Spreadsheets), phones, and supplies 



Special knowledge or skills REQUIRED:

· Associates degree or college or technical certification equivalent AND minimum 4 years business experience in helpdesk, IT support or a similar role REQUIRRED

• Ability to lead assigned project or tasks from inception thru completion

• Hands-on, working knowledge of, experience with Microsoft Operating Systems, Microsoft 365, AD, DNS, DHCP, and GPO’s.

• Hands-on, working knowledge of, and experience with, desktop hardware and peripheral units/components and their connectivity in a wired and/or wireless environment, PC and computer terminology, PC operating systems/applications

· Familiarity and understanding of remote control and diagnostics tools, Ticketing systems and Tracking systems, computer imaging, deployment tools (PDQ Deploy)

• Ability to interact with people at various corporate levels

Tris Pharma, Inc. offers a highly competitive compensation and benefits package. To build and enhance our diverse workforce, we encourage applications from individuals with disabilities, minorities, veterans, women, LGBTQ, etc. Tris Pharma, Inc. is an Equal Opportunity Employer. #LI-DNI