Manager, Drug Substance Operations

Andover, Massachusetts
Jul 30, 2021
Required Education
Bachelors Degree
Position Type
Full time
Why Patients Need You

Our breakthroughs would not make it to the hands of patients without our pharmaceutical manufacturing team. We rely on a team of dedicated and agile members, who understand the importance and impact of their role in Pfizer’s mission. Patients need colleagues like you who take pride in their work and always look to improve outcomes. You will help to ensure that patients and physicians have the medicines they need, when they need them.

What You Will Achieve

As the manager in manufacturing operations, you will be accountable for management of a group involved in the production of drug substance, active biological ingredients (ABI), or Vaccines. In addition, your group will be involved with technical assessment of processes including technology transfer, maintaining a culture of compliance, innovation, and continuous improvement within their assigned Asset Group. You will conduct all activities in accordance with Company policies and standard operating procedures, Pfizer Values, and global regulatory guidelines, environmental guidelines etc.

As the manager, you will guide colleagues in your group using process and technical knowledge to lead troubleshooting activities, provide investigations support, analyze process data, identify/implement process improvements, and encourage/maintain a culture of continuous improvement.

It is your hard work and focus that will make Pfizer ready to achieve new milestones and help patients across the globe.

How You Will Achieve It
  • Provides oversight, coaching, and mentoring of a production group, ensuring compliance to regulations through right first-time execution of unit operations.

  • Actively shares knowledge with others across assets through existing knowledge sharing processes/systems.

  • Identifies and makes improvements to existing work processes/products within and across assets. Learns to take appropriate risks and applies ingenuity.

  • Makes decisions with autonomy when there is minor impact outside of direct team. Decision escalated when impact has significant impact on department.

  • Owns all human performance event investigations occurring on their shift as Lead Investigator.

  • Solves more complex problems within area of expertise or cross-functional teams outside immediate area of expertise

  • Encourages the participation and perspectives of all team members. Effectively listens to and explains difficult issues to reach shared understanding and building alignment. Builds alignment across manufacturing assets.

  • Interacts with the Engineering, Quality, Technical Services, and Operational Management departments.

  • Guides people in their group with process and technical knowledge to lead troubleshooting activities, provide investigations support, analyze process data, and identify and implement process improvements and a culture of continuous improvement.

  • Ensures timely flow of information to appropriate individuals.

  • Recognizes and helps to manage change (may be of an incremental nature) that impacts multiple areas/assets.



  • Bachelor's Degree required
  • 5+ years of relevant experience required
  • Strong understanding of industry knowledge and business operations (financial basics, enterprise system use i.e. payroll, inventory management systems, etc.)
  • Leadership experience required (direct management, project management, leading project/cross-functional teams, etc.)
  • Administrative skills, leadership skills, technical report writing, computer, and presentation skills required
  • Effective written and verbal communication skills


  • Previous direct management experience preferred
  • GMP experience preferred
  • Pharmaceutical manufacturing, process equipment and cleaning qualification/validation experience strongly preferred

Non-Standard Work Schedule, Travel, or Environment Requirements

This role is primarily a 12-hour shift, 6am - 6pm on a rotating 3/2/2 schedule. Must be flexible to work outside of regular schedule in order to meet business and/or customer needs.

Other Job Details:

  • Last Date to Apply for Job: 05 AUGUST 2021
  • Eligible for Relocation Assistance: YES
  • #LI-PFE

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations.  These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure.  Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act.  Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government.  If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.  Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.  Pfizer is an E-Verify employer.