Associate, GBS HR, Core Services, Tampa

Tampa, Florida
Jul 30, 2021
Required Education
Associate Degree
Position Type
Full time

Pfizer’s Enabling Functions Hubs serve to bring internal professional services such as Finance, HR, Digital, and Sourcing together into a consolidated and simplified shared services structure. Colleagues in the Enabling Functions Hubs execute end-to-end operational activities that can be standardized and scaled for greater enterprise synergies and effectiveness. The work managed from these hubs will evolve and expand over time as Enabling Functions continue to evaluate their go-forward delivery model. With an established community and evolving support model, Pfizer’s Enabling Functions Hubs are dynamic and energizing places to work. Colleagues with diverse capabilities across multiple functions are co-located to facilitate greater colleague collaboration, new ways of working, and enhanced simplification through more integrated end-to-end solutions. Pfizer operates Enabling Functions Hubs in six strategic locations: Memphis, Tennessee, USA; Tampa, Florida, USA; San Jose, Costa Rica; Dublin, Ireland; Thessaloniki, Greece; and Dalian, China.

This role is part of the HR Core Services group responsible for designing, executing and administrating HR global processes related to the full employee lifecycle excluding recruitment and onboarding. Additionally, the HR Core Services group is accountable for the delivery of HR Core services provided by IBM, our business process outsourcer.

Why Patients Need You

Pfizer’s Colleague/HR Shared Services GBS (Global Business Services) team is comprised of dedicated, solution oriented and agile colleagues who think big and challenge the status quo.  As a member of the Associates team, you will be reporting to the Sr. Manager, Regional Lead, Tampa. In this role, you will be responsible for executing flawlessly HR operational tasks while following documented global, regional and country-specific processes and procedures, making work easier and faster, so we can deliver breakthroughs that change patients’ lives.

What you will achieve

  • Execute flawlessly a variety of HR operational tasks including oversight and administration of regional severance related separations following documented regional, global and country-specific processes and procedures

  • Provide real-time support for escalated inquiries/transactions via case management tool while delivering a positive employee experience

  • Liaise with other HR, Digital and Payroll colleagues to seek guidance and/or input that will help in timely resolution of inquiries driving a positive colleague experience

  • Analyze data enabling HR to make informed decisions

  • Provide feedback on procedures with a continuous improvement mindset

Must Have

  • Bachelor of Administration or Human Resources or related field

  • At least 2 years of experience, preferably in a HR Shared Services/HR Operations/centralized customer service environment

  • Organizes own work to meet project task deadlines in a fast-paced environment

  • Proven ability to follow process with high attention to detail and adjusts to constantly changing priorities

  • Strong customer focus mindset and cross-cultural agility

  • Experience working with a case management tool

  • Excellent verbal and written communication skills in English

Nice to have

  • Experience administering severance related separation programs

  • Experience working with Workday or comparable Human Capital Management system, ServiceNow and MS Office (Excel & Word), preferred

  • Experience managing external vendor relationships

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations.  These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure.  Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act.  Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government.  If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.  Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.  Pfizer is an E-Verify employer.

Human Resources