DCSC Engagement Lead, Manager

Groton, Connecticut
Jul 30, 2021
Required Education
Bachelors Degree
Position Type
Full time
Why Patients Need You

Our manufacturing logistics and supply team makes sure that customers and patients have the medicines they need, when they need them. You’ll help bring medicines to the world even faster by embracing challenges, imagining what’s possible and taking action.

What You Will Achieve

The Digital Clinical Supply Chain is a team that is dedicated to supporting the digital solutions that enable the clinical supply chain to operate efficiently while also ensuring a superior level of quality and compliance. There are many critical systems within the digital ecosystem that include highly integrated, multi-functional platforms that support thousands of users across Pfizer and the entirety of the clinical portfolio including grant, expanded/ compassionate access studies and Phase I-III programs. Given the critical nature of this ecosystem and the growth in the clinical portfolio, this position will play an important role in ensuring a high level of customer engagement to understand business processes and requirements.

The Engagement Lead will support the Digital Clinical Supply Chain by independently eliciting, analyzing, documenting, and communicating requirements for systems and data related to the clinical supply chain business. The Engagement Lead will analyze business and technical processes to help enhance existing systems, support the GCS Data Marketplace and evaluate any new solutions. This role requires knowledge of requirements elicitation techniques, business process analysis, and software/system development lifecycle principles.

How You Will Achieve It
  • Establish relationships with customers and liaises between the business and technical project team members, ensuring mutual understanding of the customer needs

  • Utilizes specific techniques to elicit requirements from stakeholders, analyzes, organizes, documents, and validates the resulting requirements, and communicates and secures agreement on the requirements across stakeholders
  • Build, validate and update diagrams, models and other artifacts to describe business processes, conceptual information models, organizational structure, business area context and/or system requirements
  • Establishes inspection-ready requirements baseline and traces requirements throughout the project lifecycle, including managing change in requirements over the project lifecycle
  • Provides input on design to ensure that the design meets the requirements
  • Supports the development of the testing plan, supports the execution of UAT testing and ensures that all requirements are met in the final solution
  • Identify areas of risk due to requirements and surface to the project manager
  • Partner with the project manager to assess the impact of changes in requirements on the project scope and timelines
  • In partnership with the project lead, plan and communicate the requirements management approach and change management plan to be used for the project. Provide input to the project work breakdown structure and the overall project plan
  • Identify areas of risk due to requirements and surface to the project lead
  • Partner with the project lead to assess the impact of changes in requirements on the project scope and timelines
  • Identify opportunities for continuous improvement and lead or participate on projects that enhance supply chain systems and process



  • Bachelor’s degree required, preferably in computer science, supply chain or scientific discipline
  • 5-10 years of experience in project level business analysis using standard requirements business analysis techniques such as brainstorming, interviewing, data analysis, process analysis, and use case development
  • Familiarity with software/solution delivery life cycles
  • Facilitation, organization, presentation and written communication skills
  • Ability to work in ambiguous situations
  • Demonstrated skills in analysis and problem solving
  • Strong technical writing skills
  • IIBA Business Analysis certification desired
  • Lean Six Sigma certification desired
  • Relevant experience in Information Technology in the context of the pharmaceutical industry
  • Knowledge and experience in the clinical domain of Health Sciences, particularly in the supply chain
  • Knowledge of requirement development and management systems desired
  • Knowledge of both waterfall and agile software development methodologies
  • Experience working in a GMP/GCP environment



  • May require occasional after hours support, particularly on software release dates
  • May require occasional off-hours meetings with a global client base

Other Job Details:

  • Last Date to Apply for Job: August 4, 2021
  • Eligible for Relocation Package
  • Eligible for Employee Referral Bonus


Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations.  These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure.  Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act.  Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government.  If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.  Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.  Pfizer is an E-Verify employer.

Logistics & Supply Chain Mgmt