Sr. Manager, Program/Project Management

Tampa, Florida
Jul 30, 2021
Required Education
Bachelors Degree
Position Type
Full time

Pfizer’s Enabling Functions Hubs serve to bring internal professional services such as Finance, HR, Digital, and Sourcing together into a consolidated and simplified shared services structure. Colleagues in the Enabling Functions Hubs execute end-to-end operational activities that can be standardized and scaled for greater enterprise synergies and effectiveness. The work managed from these hubs will evolve and expand over time as Enabling Functions continue to evaluate their go-forward delivery model. With an established community and evolving support model, Pfizer’s Enabling Functions Hubs are dynamic and energizing places to work. Colleagues with diverse capabilities across multiple functions are co-located to facilitate greater colleague collaboration, new ways of working, and enhanced simplification through more integrated end-to-end solutions. Pfizer operates Enabling Functions Hubs in six strategic locations: Memphis, Tennessee, USA; Tampa, Florida, USA; San Jose, Costa Rica; Dublin, Ireland; Thessaloniki, Greece; and Dalian, China. Learn more and apply to join our team today at

At Pfizer, we make medicines and vaccines that change patients' lives with a global reach of over 780 million patients.  Pfizer Digital is the organization charged with winning the digital race in the pharmaceutical industry.  We apply our expertise in technology, innovation and our business to support Pfizer in this mission. 

The Patient and Connected Healthcare Products and Solutions team in Pfizer Digital creates comprehensive technology solutions for our external customers to support the detection, diagnosis, access and adherence for patients in their health journeys. We seek qualified individuals to join us in our mission to fulfill our company’s purpose as we advance breakthroughs that change patients’ lives by ensuring they have access to quality healthcare services and Pfizer’s medicines and vaccines. 


The Patient Solutions Scrum Masters and Project Managers are servant-leaders of a scrum and/or project team using appropriate methodologies (scrum, agile, waterfall, hybrid, etc.) to provide continuous delivery of digital experiences. They are embedded in a team working closely with Product owners, architects, developers, client partners, vendors and strategic partners to accomplish the team’s and the organization’s goals in delivering world class Digital Companions for our patients and caregivers.

This role will build and manage a high-performance Agile project team effectively producing value, as defined by the Product Owner and measured at iterations. S/he is a key expert/leader managing stakeholders for products’ global, regional and local teams and business stakeholders. The role requires a strong desire for continuous learning to stay current with the rapidly evolving technology landscape and significant attention to detail and quality.

Working with a talented team of functional/technical experts, they are key proponents of Agile practices and values, using these to help drive forward the program of digital transformation that empowers Pfizer’s customer-oriented vision. This senior position requires an individual with a proven ability to lead/coach teams across a variety of technologies, delivering solutions that meet and exceed stakeholder expectations.


  • Lead technical scrum/project team overseeing scope, detailed agile requirement definition (epics, features, and stories), budget, high level timelines, resourcing, managing entrance/exit criteria, scrum team resource management, metrics tracking, and technical program delivery to scope and quality standards

  • Manage cross-functional, multidisciplinary development scrum/project teams to develop and deliver strategic Patient products and solutions for business units globally

  • Enable the team to embrace agile core values, adopt and apply those principles, and implementation practices

  • Lead and coordinate Sprint Planning, Daily Scrums, Sprint Reviews, and Sprint Retrospectives

  • Align with Product Owners, helping them create clear and concise Product Backlog Items, ensuring alignment with business roadmap to maximize value

  • Understand the project’s functional/technical requirements and provide leadership to the functional/technical teams, helping them to solve some of the more complex challenges and engendering a collaborative, knowledge sharing environment

  • Resolve conflicts and issues that occur

  • Help the scrum team achieve higher levels of scrum maturity

  • Support the product owner and provide education where needed

  • Establish an environment where the Scrum team can be as effective as possible, addressing team dynamics, and ensuring a good relationship between the development team and product owner

  • Actively lead and participate in meetings with clients, vendors and stakeholders to provide technology product and/or project status and management/resolution of issues and risks

  • Apply advanced knowledge of principles, concepts and theories of continuous delivery of digital and technology and implementation of products and systems supporting Patients and Caregivers

  • Partner with Architecture, Engineering and Development teams in all aspects of Solution Delivery from ideation and estimation through transition to support

  • Drive technical delivery cost savings targets through effective project estimation, vendor selection and negotiation

  • Review projects/programs against business case when completed to ensure projected benefits are being realized

  • Champion innovation. Develops and leverages resources to implement innovative ideas/processes/ products within the team and across Business Units

  • Demonstrate ability to communicate effectively, motivate and lead others, improve productivity, handle multiple demands, give and receive feedback, solve problems, all while remaining flexible and fun to work with!


  • MINIMUM: BS/MS in Computer Science, Information Management, Engineering, Technology Management or relevant disciplines

  • Minimum of 10+ years of experience as an information technology professional with increasing responsibility designing, delivering, and maintaining digital systems

  • High proficiency and proven successful delivery of solutions using Agile development, especially scaled agile and lean techniques and methodologies (Disciplined Agile, SAFe, etc.)

  • Have demonstrated ability and experience in technology solutions delivery with demonstrated capabilities managing large scale, enterprise software requirements definition, designs and implementations in global 24-by-7 environments

  • Exceptional interpersonal and communication skills with the ability to establish relationships, influence outcomes, and deliver effective presentations to a variety of audiences

  • Excellent skills in planning, analysis, oral and written communication, consensus building, facilitation, negotiation, and the ability to readily learn a new business area

  • Demonstrate a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact

  • Ability to lead in a complex, matrix environment with indirect resources geographically distributed

  • Excellent interpersonal and communication skills with the ability to build relationships, influence outcomes, and to deliver effective presentations to a variety of audiences

  • Demonstrated capabilities managing large complex global programs consisting of capital and operating expenses and virtual teams

  • High level of awareness of internal and external technology trends

  • Identify and manage project risk mitigation strategies and track to closure

  • Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Preferred Qualifications:

  • SCRUM Master certification a plus, but not required

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.


Travel will be required as part of this role.  Expectations around travel will vary but candidates must be capable of travel within the region, to other regions, and to Pfizer World Headquarters.

** Dependent upon lifting of current COVID-19 travel restrictions.

Business Technology is a 7x24x365 endeavor.  This role may require physical or virtual participation on a weekend, holiday, or after normal business hours

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations.  These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure.  Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act.  Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government.  If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.  Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.  Pfizer is an E-Verify employer.

Information & Business Tech