Sr. Manager, Cloud Service DevOps Lead

Tampa, Florida
Jul 30, 2021
Required Education
Bachelors Degree
Position Type
Full time

Pfizer has established a chief digital office which will lead the transformation of Pfizer into a digital powerhouse that will generate superior patient experiences that will result in better health outcomes. The Global PGS & Enabling Functions, Analytics Tools and Platforms team sits within Pfizer Digital, and is focused on developing advanced analytics platforms, data management services, providing business intelligence solutions, and accelerating new insights across the enterprise – from end-to-end supply chain, manufacturing, quality, to finance and HR for all Pfizer countries. One of the team’s top priorities is the development of an enterprise data lake on the cloud which will serve as the engine for the company’s digital transformation.

Pfizer is seeking an experienced Cloud Service DevOps Lead to develop, support, maintain, update and troubleshoot our rapidly expanding cloud-based systems. The DevOps Lead will have a background in cloud-based engineering, agile development, open source, automated deployment, continuous integration, data engineering and cloud infrastructure.

Why Patients Need You

Technology impacts everything we do. Pfizer’s digital and ‘data first’ strategy focuses on implementing impactful and innovative technology solutions across all functions from research to manufacturing. Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making a difference to countless lives.


Reporting to the Director, Cloud Solution Delivery & Engineering, the Cloud Service DevOps Lead will be responsible for leading an advanced data platforms team to drive digital outcomes.

  • Establish and lead a team of highly qualified resources dedicated to development and support of cloud-based business technology products and services
  • Manage a system development pipeline, including prioritization, backlog, sprints, release management, burn-down, automated build and deployment
  • Well versed in agile principles and able to lead software engineers in this area, and manage one or more scrum teams with ongoing work activities across
  • Develop, deploy and provide continuous improvements for Microservices, containers and container orchestration systems
  • Lead build/buy evaluations to meet needs of cloud applications, products and platforms
  • Become an expert resource for how various parts of the cloud ecosystem work together
  • Support Engineering project teams with day-to-day deployments and system utilization issues
  • Maintain security best practices in DevOps processes, code and products
  • Embed Continuous Improvement and automation into daily work and develop a DevOps culture in the team
  • Drive the adoption of best practices around DevOps including advisory, process insights and improvements
  • Establish regular communication / planning sessions with leadership across Pfizer Digital and the various business lines for support and capacity planning purposes
  • Partner with and provide guidance to engineers, developers and managers throughout the product delivery lifecycle
  • Establish metrics to measure the health of the DevOps team and supported services
  • Work with the infrastructure and shared service organizations to procure and manage stable application platforms.
  • Work in a matrix team environment with Pfizer colleagues as well as vendor partners by participating in vendor management activities
  • Develop and manage relationships with multiple service providers


Professional Experience and Educational Requirements

  • Bachelor’s Degree with a preference in Technology, Math, or Engineering – or equivalent experience
  • 7+ Work experience in Business Technology
  • 5+ years of experience in engineering technology solutions
  • 3+ years of experience in engineering cloud-based solutions, IaaS, PaaS, SaaS, DBaaS
  • 2+ years of experience managing a DevOps team
  • Expertise in utilizing DevOps tools, for example:
    • Git
    • Ansible
    • Jenkins
    • Docker
    • ELK
    • SonarQube
  • Expertise in utilizing multiple compute engines, for example:
    • Spark
    • Kafka
    • Presto
    • MongoDB
    • Elastic
  • Expertise with AWS technologies, for example:
    • EKS
    • Glue/Athena
    • EC2
    • EBS
    • S3
    • RDS/Aurora
    • RedShift
  • Expertise with CI/CD Pipeline
  • Expertise in developing products and services in Microservices, modules or SaaS
  • Process documentation and analysis including system specification and requirements for business processes (data, presentation, and logic)
  • Excellent communication and proven success in developing operational SOPs. Knowledge of GxP and SOX compliance standards a strong plus
  • Ability to build relationships across Pfizer Digital and business partners
  • The mindset to define and exceed operational requirements and collaborate with multiple teams to ensure seamless support transition of Automation and AI systems to the production environment
  • Ability to work independently, manage small engagements or parts of large engagements
  • Self-starter, independent worker, energetic personality with excellent collaboration skills
  • Strong oral and written communication skills, including presentation skills (MS O365)
  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment

Professional and Leadership Characteristics

  • Strategic Thinker: Understands the overall context, business implications and is able to think through a problem both conceptually and logically for better solutions
  • Influential Leader: Clearly articulates expectations, capabilities and action plans; actively listens with others’ frame of reference in mind; confident decision making, readily shares information with team
  • Creative: Able to bring forth new ideas to improve our existing practices and takes calculated risks to innovate new capabilities within Pfizer Digital, with a focus on data products and analytics solutions
  • Analytical Thinker: Understands how to synthesize facts and information from varied data sources, both new and preexisting, into discernible insights and perspectives; takes a problem-solving approach by connecting analytical thinking with an understanding of business drivers and how Pfizer Digital can provide value to the organization
  • Adaptable: Demonstrates flexibility in the face of shifting targets, thrives in new situations
  • Pushes self and others to think about new innovation and digital frontiers and ways to conquer them
  • Ambiguity Tolerant: Successfully navigates ambiguity to keep the organization on target and deliver against established timelines
  • Strong Data and Information Manager: Understands and uses analytical skills/tools to produce data in a clean, organized way to drive objective insights 
  • Exceptional Communicator: Can understand, translate, and distill the complex, technical findings of the team into commentary that facilitates effective decision making by senior leaders; can readily align interpersonal style with the individual needs of customers
  • Relationship Manager: Acts as a thought partner and brings forward recommendations/questions that influences stakeholders; builds robust and long-term strategic relationships with individuals from all levels of the organization, understanding individual goals and objectives to ensure future alignment of the entire portfolio 
  • Highly Collaborative: Manages projects with and through others; shares responsibility and credit; develops self and others through teamwork; comfortable providing guidance and sharing expertise with others to help them develop their skills and perform at their best; helps others take appropriate risks; communicates frequently with team members earning respect and trust of the team  
  • Strong Project Manager: Clearly articulates scope and deliverables of projects; breaks complex initiatives into detailed component parts and sequences actions appropriately; develops action plans and monitors progress independently; designs success criteria and uses them to track outcomes; drives implementation of recommendations when appropriate, engages with stakeholders throughout to ensure buy-in
  • Role Model: Emulates the behaviors of Pfizer Digital core competencies and fosters colleague collaboration to build and/or participate on high-performing teams
  • Proactive Learner: Takes an active role in one’s own professional development; stays abreast of analytical trends, and cutting-edge applications of data
  • Self-starter: Demonstrates clear ability to be proactive and operate independently with minimal oversight
  • Experimental / Risk Tolerant: Comfortable with experimentation, excited about trying new approaches, open to alternative methods of execution and delivery

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.



  • Eligible for Employee Referral Bonus

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations.  These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure.  Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act.  Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government.  If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.  Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.  Pfizer is an E-Verify employer.

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