Product Surveillance Technician III

Austin, Texas
Jul 27, 2021
Required Education
Bachelors Degree
Position Type
Full time
About AbbVie
AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.

Envision working with energetic colleagues and inspirational leaders. Now, place yourself in that mix; leading discussions, asking the right questions and driving results.  All while wearing jeans to work!


Product Surveillance Representative III



*YOU ARE more than just a title, YOU ARE…

  • An Inspirer – You will act as a key resource within the department by mentoring Representatives, monitoring complaints and call queues, and provide ongoing coaching and training
  • A Critical Thinker – You are inquisitive and like solving problems.  You will investigate and maintain complaint files, determine responsibility in compliance with regulations, and submit safety reports.
  • A Techie – You are a subject matter expert. You will provide technical and administrative support to internal and external customers.


  • Be a trusted and expert partner. Analyze information obtained and make decisions for reportability under MDR regulation, 21 CFR 803, and international regulations.
  • Initiate and set up complaint files. Maintain and update databases, recording all complaint activity in both hard copy and digitally. You will code complaint information according to Post Market Spreadsheet Report, Retrieval Program, internal trending, and PMA Annual Updates. Make reportability decisions within timeline.
  • Provide leadership and guidance to people and processes. You will identify potential problems, assist in audits, and monitor incoming queue call flow.
  • Act as a Subject Matter Expert. Work cross functionally and communicate sensitive information appropriately with patients and physicians.
  • Initiate product reimbursement and claim records. Work with multiple cases at a time and be able to identify potential litigious customers, escalating for appropriate resolution.
  • Be a key lead in department projects. Ensure MDR compliance and train team members as appropriate.



  • At least one (1) year of business experience within customer service or clinical setting.
  • Successful experience working in a controlled environment regulated by the FDA and other regulatory authorities.
  • Bachelor’s degree from accredited college or university required.


For this role, we’re looking for a thought leader who is:

  • Excellence Focused
  • Inquisitive
  • Acts as an Owner

A Talent Magnet: The best leaders are brand ambassadors and have an eye out for great talent to join our family. All Allergan colleagues are an extension of our recruiting team, building bridges for the best people to grow our company.


At Allergan, we define the “Allergan edge,” as something that sets us apart, gives us an advantage and strengthens us to be better – for our customers, patients, investors and each other. Our 'edge' is our colleagues, and we are committed to making Allergan the best place for them to work and achieve career goals.

How do we do this? We Engage, Develop, and Reward our colleagues.

  • Engage. From Day 1. You are a bold leader who wants to make an impact. We listen to your ideas and your questions, so we can be even better at what we do.
  • Develop. Learn every day, build new skills every day. We prioritize development, so our leaders are always ready for the next challenge and opportunity.
  • Reward. Exceptional performance creates exceptional opportunities and rewards. Financial awards and incentives are just a part of this - we invest in our people; celebrate successes through recognition programs; promote healthy lifestyles and work-life balance.  We offer amazing benefits most of which start on your 1st day at work (Medical, Dental, Vision, 401k – company match up to 8%, Tuition Reimbursement, and much more)

Significant Work Activities
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Job Type
Job Level Code
Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.