AbbVie

Customer Experience Representative I

Employer
AbbVie
Location
Austin, Texas
Posted
Jul 27, 2021
Ref
2112394
Required Education
High School or equivalent
Position Type
Full time
About AbbVie
AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.

Customer Experience Representative I- CX Loyalty, Web Services

Allergan plc (NYSE: AGN) is a bold, global pharmaceutical company and a leader in a new industry model - Growth Pharma. Allergan is focused on developing, manufacturing and commercializing branded pharmaceutical, device, biologic, surgical and regenerative medicine products for patients around the world.

Allergan markets a portfolio of leading brands and best-in-class products for the central nervous system, eye care, medical aesthetics and dermatology, gastroenterology, women's health, urology and anti-infective therapeutic categories. With commercial operations in approximately 100 countries, Allergan is committed to working with physicians, healthcare providers and patients to deliver innovative and meaningful treatments that help people around the world live longer, healthier lives every day.

Allergan is a company that will inspire you to aim high with your ambition. Where you can build bridges all over the world. Where you can power ideas that drive change. And where you will act fast and drive results for customers and patients.  Power your future & join our bold team.

Position Overview
Provides world class service to our physicians, nurses, administrative personnel, and field sales representatives regarding questions related to Allergan’s aesthetic websites. Receive calls including, but not limited to minor troubleshooting, site navigation, and account migration to Allergan’s brand portal and eCommerce sites. Allergan’s aesthetic portal, Allergan Advantage, provides single sign-on access to our brand loyalty programs, ongoing education, as well as our online ordering/bill pay site and Allergan Direct. Responsible to provision doctors and their staff to be able to use Allergan Direct in whatever capacity they choose. Representatives assist our field reps with onboarding and registration to our eCommerce platform. This platform serves as the engine in which Allergan allows physician’s patients to order product through a physician’s website, supported by Allergan. Provide on-going help for any eCommerce-related question or issue that may arise for our physician’s and their staff. Representatives act as the liaison between the customer and our IT teams. Representative must possess the ability to proactively highlight the benefits of each program and optimize the benefits available to the customer regarding all applicable sites.
Main Areas of Responsibilities
• Responsible to provision doctors and their staff to be able to use Allergan Direct.
• Representatives assist our field reps with onboarding and registration to our eCommerce platform.  
• Provide on-going help for any eCommerce-related question or issues that may arise for our physician’s and their staff
• Representatives act as the liaison between the customer and our IT teams.  
• Representatives must possess the ability to proactively highlight the benefits of each program and optimize the benefits available to the customer regarding all applicable sites.
 


Qualifications

Requirements
The following listed requirements need to be met at a minimum level to be considered for the job:
• Demonstrate the ability and skill to meet and maintain Alle goals 
• Experience working with Microsoft Office Suite
• Attention to detail
• Adapt to changing processes
• Multi-tasking/organizational skills 

Preferred Skills/Qualification
The below skills are attributes that may not be mandatory, but are definitely desired in the ideal candidate.
• SAP 
• Medical Device or Pharmaceutical Strongly preferred
• Associates/Bachelor’s Degree
Education
• High School diploma


Significant Work Activities
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Travel
No
Job Type
Experienced
Schedule
Full-time
Job Level Code
IC
Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.