AbbVie

Customer Experience Trainer I

Employer
AbbVie
Location
Austin, Texas
Posted
Jul 26, 2021
Ref
2110833
Required Education
Associate Degree
Position Type
Full time
About Allergan Aesthetics
At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit www.AllerganAesthetics.com.

About AbbVie

AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.

 

The Customer Experience Trainer develops and provides training and continuing education for new and tenured associates. This work includes career development, orientation of new hires, training on system use, policies, procedures, and ongoing competency of tenured associates. Assists with QA monitoring, feedback, and coaching. Works in collaboration with other departments and leadership around training need assessments, evaluations, and design. Evaluates and updates training programs to ensure accurate, timely courses which meet requirements. Assures that a high level of service orientation is embedded within the culture of the company. Adjusts training to meet individual learning styles and needs. Conducts evaluations for all courses and engages in continuous process improvement.

 

Responsibilities

  • Conducts customer service training as well as training in other various areas (including personal development skills) and soft skills.
  • Confers with management, supervisors and employees to gain knowledge of work situations requiring ongoing training/continuing education, and to better understand ongoing changes in policies, procedures, regulations, business initiatives and technologies.
  • Formulates teaching materials and determine instructional methods such as individual training, group instruction, lectures, demonstrations, meetings and workshops.
  • Selects or develops teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference workshops.  Keeps reference materials updated.
  • Conducts training sessions covering specified areas such as on-the-job training, use of computers and software, interpersonal skills, quality & process issues, and product knowledge.
  • Tests trainees to measure progress and to assess the effectiveness of training.
  • Reports on progress of employees under guidance during training periods. Maintain trainee records.
  • Identifies areas of opportunity for development of skills for career and personal growth.
  • Provide Coaching and performance Feedback based on needs.

Qualifications

 

Qualifications

The following listed requirements need to be met at a minimum level to be considered for the job:

  • Bachelor’s degree or equivalent experience in Business or related field. 
  • SAP, ERP, or Business Systems experience required. 
  • Minimum two (2) years’ previous experience as a trainer, corporate training specialist, or related position.
  • Minimum two (2) years’ experience using blended learning principles including Learning Management Systems (LMS), Computer based courses, classroom and workshop education, and research in best methods for content delivery.
  • Experience with state of the art technologies and best practices for authoring instructional manuals and leading teaching platforms.
  • Excellent time and classroom management skills.
  • A positive leader with proven ability in teaching, facilitation, and creative problem solving.
  • Possess solid presentation experience using flexible delivery methods (lecture, computer-based/assisted, facilitation, and cooperative learning) and tools/technology is preferred.
  • Ability to learn and adapt to new technologies and changing processes.
  • Have awareness and experience in design, development, implementation, and evaluation of training plans, curricula, and methodology.
  • Possess excellent skills with MS Office (Word, PowerPoint, Outlook, and Excel) and instructional software.
  • Have a naturally positive attitude.
  • Outstanding problem solving and organizational skills.  Ability to help assess organizational training needs.
  • Ability to independently take on large projects and manage multiple, competing priorities while maintaining excellence in communication and customer service.
  • Perform accurate and complete work, within deadlines, with or without direct supervision.
  • Ability to take initiative and make decisions.

 

Education

  • Bachelor’s degree or equivalent experience in Business or related field. 

Significant Work Activities
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Travel
No
Job Type
Experienced
Schedule
Full-time
Job Level Code
IC
About AbbVie
AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.
Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.